Task Force Sales Manager

Job Description

Job Description

JOB SUMMARY

The Task Force Sales Manager travels to assigned hotels within the Lodging Dynamics portfolio and fills in for open Sales Manager positions and/or provides additional sales support as needed. This position completes sales functions of the assigned hotel including proactive sales activities towards revenue goals while managing new and existing client relationships. The Task Force Sales Manager is responsible for overall account management, business generation, and sales prospecting for their assigned hotel. This experienced sales manager role is ideal for someone who loves traveling and is familiar with various hotel chain scales and markets.

Primary duties consist of performing office or non-manual work directly related to management or general business operations. Work includes the exercise of discretion and independent judgment with respect to matters of significance.

• Seamlessly fills in for open Sales positions at assigned hotel and sells the required group segments.
• Establishes and maintains a client base of organizations, associations, social groups, and corporate businesses through direct outside and inside sales, in order to secure business for the assigned hotel.
• Ensures that predetermined sales expectations are met or exceeded.
• Manages daily schedule to achieve 25% strategic administrative time and 75% tactical sales execution time.
• Conducts tours, answers questions for walk-in and call-in customers directing them to other sales staff members if appropriate.
• Develops and maintains relationships with key clients in order to produce group and/or catering business for the assigned hotel.
• Documents all sales activities into Delphi in a timely and accurate manner.
• Attend weekly revenue calls
• Provides weekly sales activities to the Director of Sales and VP of Sales of the assigned hotel for weekly sales recap.
• Conducts forecasts with the General Manager.
• Conducts weekly funnel reviews with sales team and GM
• Negotiates guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines; confirms agreements in writing and forwards documents to client and affected hotel departments.
• Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures.
• Forecasts for group on a weekly basis and provides updates to GM
• Accurately records all bookings and cancellations.
• Spends a majority of time outside of assigned hotel conducting sales calls and sales blitzes.
• Provides administrative support to the Sales team/office as needed.
• Meets with Operations and Food & Beverage Staff as needed to review group resumes and banquet event orders.
• Actively participates in various local industry networking events as needed for the assigned hotel.
• Responds quickly to guest requests in a friendly manner; follows up to ensure guest satisfaction while maintaining a 4 hr company standard response time.
• Meets with planners after their event to discuss the success, deficiencies, etc. and to re-book future business.
• Assists with Sales Manager and Coordinator training and onboarding opportunities when needed and available.
• Regular, reliable attendance and punctuality is a key component of this position.
• Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
• Maintains open and effective communication with team members and management.
• Attends and participates in team meetings.
• Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties and responsibilities as assigned.

• Bachelor's degree from an accredited university or equivalent in related field.

• A minimum of four (4) years' experience as a dedicated hotel sales leader.

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Oversees and coordinates the department's activities, with a focus on supervisory and organizational goals. While a portion of the time may involve performing tasks similar to those of direct reports, the primary responsibilities are related to management and coordination. Analyzes and resolves issues, establishes work methods, ensures regulatory compliance, and maintains productivity. Uses judgment within established procedures and policies to make appropriate decisions and take necessary actions.

Specific supervisory duties include, but are not limited to the following:

• Determines and creates policies, procedures, and manuals for direct reports.
• Establishes objectives and goals for the team.
• Follow DOS "How to start your Day" checklist
• Assigns, monitors, and reviews work; evaluates direct report's performance.
• Recruits and interviews.
• Orientates and trains.
• Issues corrective action and makes recommendations for termination.
• Investigates and resolves concerns and complaints.
• Creates department work schedules.
• Approves time records and time off requests; submits payroll.
• Proactively assesses risk to establish systems and procedures to protect organizational assets.