Field Service Representative

Field Service RepresentativeBe a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.Learn about our benefits designed for you to Thrive at work and at home.We boldly go.Where is the work:Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.As a Field Service Representative, you provide technical support to our dealers and provide comprehensive technical training programs focused on improving service capability and customer satisfaction.Responsibilities:Provide day-to-day technical support to dealers via phone and/or onsite assistance, as required.Communicate service bulletins and alerts to dealers on a timely basis.Support sales team with key customer relationship management.Provide product performance investigations and reporting of quality and/or First Notice events.Establish and conduct a comprehensive technical training program for service & installation technicians.Provide timely local administration of corrective action programs, concessions, and warranty claim process for dealers.Provide effective and timely response to consumer inquiries and complaints.Qualifications:Associate technical degree or documented equivalent experienceMinimum of five years field service experienceMust possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to:DUI in the previous 5 yearsHit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.Key Competencies:Must have a proven, detailed knowledge of HVAC products (Trane and American Standard product families preferred, and Mitsubishi), with an emphasis on application principles, installation practices, maintenance diagnostic and service techniques.Ability to craft communications to technicians which convey instructions and/or noticesProven skills in planning and conducting training sessions.Capable of accessing technician needs based on calls for assistance, and site visits to determine training needsStrong consumer and customer relations backgroundAbility to compose written correspondence to address consumer complaintsSkilled in use of negotiation principlesAbility to easily switch between rapidly changing priorities.Strong computer skills (Windows 2000 & Microsoft Office 2000)Annual Base Salary Range or Hourly Base Pay Range:$78,406.66 - $126,000.00Compensation Type:SalaryIncentive Eligible:NoSales Commission Eligible:NoThrive at work and at home:Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!Family building benefits include fertility coverage and adoption/surrogacy assistance.Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.Safety Sensitive Role:YesThe company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.