Agency Operations Coordinator

Company Description

Aflac is a globally recognized provider of supplemental insurance, offering a wide range of products to help individuals and businesses prepare for unexpected life events. Trusted by over 50 million customers worldwide, Aflac empowers businesses—large and small—to provide valuable, employee-paid benefits, such as accident, disability, cancer, and life insurance. With its customer-oriented approach, Aflac stands out by delivering affordable and accessible coverage options. Thousands of businesses in the United States rely on Aflac to provide peace of mind for their employees. Discover more about us at Aflac.com.

Position Summary

The Agency Operations Coordinator plays a critical role in supporting a high-performing insurance sales district. This position serves as the operational backbone of the office, ensuring agents, managers, clients, and policyholders receive timely support while allowing the sales team to focus on business development and client relationships.

The ideal candidate is highly organized, detail-oriented, proactive, and capable of managing multiple priorities in a fast-paced environment.

Compensation

Salary range: $40,000 - $50,000 annually, based on experience and qualifications.

Opportunities for performance-based bonuses may be available.

Primary Responsibilities

Account & Client Support

Assist with employee additions, terminations, and account maintenance.

Coordinate invoice reviews and billing support.

Support claims processing and policyholder service requests.

Track outstanding service items and ensure timely follow-up.

Assist employers with online account access and administrative questions.

Manage account transfer and onboarding processes.

Administrative Support

Monitor and triage district email inboxes.

Draft and respond to routine emails and correspondence.

Schedule meetings, enrollments, and training events.

Maintain calendars for district leadership.

Organize office files, reports, and operational records.

Assist with data entry and CRM management.

Sales Team Support

Coordinate onboarding activities for new agents and interns.

Prepare enrollment materials, flyers, census information, and account packets.

Track pending business and follow-up requirements.

Assist with recruiting logistics and candidate scheduling.

Support office training events and meetings.

Project Management

Manage district initiatives and special projects.

Create and maintain tracking systems for key metrics.

Assist leadership with reporting and operational analysis.

Identify opportunities to improve office processes and efficiency.

Office Operations

Serve as the first point of contact for office administrative needs.

Coordinate supplies, vendor relationships, and office organization.

Support district events, recognition programs, and team functions.

Help maintain a positive, professional office culture.

Qualifications

Strong organizational and time management skills.

Excellent written and verbal communication skills.

Ability to manage multiple priorities simultaneously.

High attention to detail.

Comfortable learning new software systems and processes.

Self-starter with strong problem-solving skills.

Prior administrative, operations, customer service, or project coordination experience preferred.