Front Desk Agent

Front Desk Agent

We are currently seeking dependable, professional, and customer-focused Front Desk Agents to join our team in the North Austin area. The ideal candidate will provide exceptional guest service while helping maintain a clean, safe, and welcoming environment for guests and visitors.

Position Title: Front Desk Agent

Pay: $15.00 – $17.00/hr DOE

Schedule Availability 9:00 AM – 10:00 PM

Job Summary

The Front Desk Agent is responsible for guest check-ins and check-outs, reservations, answering phones, and assisting guests throughout their stay. This role also helps maintain the cleanliness and organization of the front desk and lobby areas. During slower periods, employees may assist with light housekeeping and cleaning tasks in assigned areas.

Essential Duties & Responsibilities

• Greet guests in a professional and friendly manner
• Handle check-ins, check-outs, reservations, and guest payments
• Answer phones and assist guests with questions or concerns
• Maintain cleanliness and organization of the front desk and lobby
• Restock supplies and assist with laundry or housekeeping preparation as needed
• Perform light housekeeping duties during slower periods
• Report maintenance or safety concerns to management
• Follow all company safety and operational procedures

Qualifications

• Previous customer service, hospitality, or front desk experience preferred
• Basic computer and communication skills required
• Bilingual in Spanish is a plus
• Reliable, professional, and detail-oriented
• Must be legally authorized to work in the U.S.
• Physical Requirements
• Ability to stand, walk, bend, and lift up to 25 lbs regularly
• Ability to work around cleaning products and varying temperatures
• Must be able to perform duties with or without reasonable accommodation

EEO Statement: AtWork is an Equal Opportunity Employer and considers all applicants without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other protected status under applicable law.