Library Assistant, Melrose Public Library (Melrose)

Library Assistant, Melrose Public Library (Melrose) Melrose Public Library is seeking versatile, enthusiastic and people-loving individuals to join our team with an adaptable, welcoming and positive outlook. Genuine enjoyment of people of all ages is essential! Under the supervision of the Department Head, Library Assistant employees perform a variety of paraprofessional duties to ensure the efficient workflow of basic library services, with a strong emphasis on friendly customer service. This position requires the ability to maintain a positive attitude, and an unflappable demeanor with a healthy dose of humor. Work is performed in accordance with established policies and accepted library practices and procedures. General Duties (illustrative and not all inclusive): Provides customer service including a range of reader’s advisory services with tact, courtesy, sensitivity and discretion in dealings with patrons of all ages. A strong commitment to excellent customer service and providing a welcoming environment is required. Accurately performs all aspects of library circulation work, including patron registration, material check-in and check-out, receiving fees, and placing holds. Understands and implements library policies and procedures, including those related to confidentiality of patron records, in accordance with Massachusetts General Laws, Trustees of Melrose Public Library, and NOBLE policy. Informs Supervisor of incidents/issues in a timely manner, assisting in resolution when appropriate. Performs clerical work for department as assigned. Assists in maintaining the library’s circulating collection in proper condition, suggesting material for mending, replacing or discarding. Supports the mission of the public library in all activities. The essential functions or duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Qualifications Bachelor’s degree preferred. Must enjoy school aged patrons and be comfortable working with people of all ages and backgrounds. Ability to provide reliable attendance at work to ensure the smooth operation of busy public desks is essential. Must have flexibility to work substitute hours in addition to regular shifts. Demonstrated experience in providing excellent customer service to co-workers and patrons with tact, courtesy, sensitivity and discretion in a busy, sometimes hectic environment. Ability to maintain a high level of confidentiality with patron records is essential. Ability to focus on multiple tasks/priorities with frequent, unscheduled interruptions. Excellent oral communication skills. Experience with automated library systems; familiarity with open source library systems (i.e. Evergreen) a plus. Ability to accept feedback and instruction from supervisor in a productive manner. Physical Demands Physical Demands: The Library Assistant’s work is performed under typical public library conditions. Noise levels can be loud. Library materials may be musty. The employee is required to sit, stand, walk, reach, hear, feel and talk; to lift objects up to 30 pounds; stand for prolonged times and operate computers and similar electronic equipment; have close, distance, and peripheral vision, depth perception and the ability to adjust focus. Full/Part Time Part Time Education NA Salary $22.08/hour #J-18808-Ljbffr Massachusetts Board of Library Commissioners