Senior Certification Exam Portfolio Manager

Senior Certification Exam Portfolio Manager

At Palo Alto Networks®, we're united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

The Senior Certification Exam Portfolio Manager is responsible for maintaining the integrity, validity and reliability of the Palo Alto Networks Certification Program. In this role, you will oversee the design, development and maintenance of industry-leading certification exams through the use of AI-generated item banks and analytics. The Exam Program Manager works collaboratively with stakeholders, subject-matter experts and external vendors focusing on supporting the growth and evolution of the Palo Alto Networks Certification Program across the entire landscape of Palo Alto Networks technology.

Key Responsibilities

• Manage the design, development and maintenance processes for multiple certification exams.
• Drive the full lifecycle of AI-generated item development, from prompt engineering and SME collaboration to model-output validation and refinement.
• Maintain exam-specific item banks by leveraging AI tools to audit content for relevance, accuracy, and potential bias, ensuring all items meet quality standards.
• Develop deep expertise in all required systems, especially AI-powered platforms for content generation, item management, and analytics reporting.
• Manage and optimize content workflows by integrating AI-driven processes to improve efficiency, scale, and time-to-market.
• Manage the exam form development and publishing process, utilizing AI-assisted tools for psychometric analysis and form assembly to ensure fairness and validity.
• Work closely with internal stakeholders and testing vendors.

Qualifications

Required Qualifications

• Proven experience in developing and implementing solutions using modern AI, particularly Generative AI.
• Strong understanding of Generative AI best practices, including model fine-tuning, ethical AI principles, and evaluating model outputs.
• Exceptional interpersonal and relationship-building skills; exhibits a positive attitude and a professional demeanor.
• Strong analytical and organizational skills.
• Effective ability to work independently as well as collaboratively with internal and external stakeholders.
• Strong project management skills.
• 2+ years of exam program management and development.
• Knowledge of certification industry standards and processes.
• Experience working with credentialing programs.
• Bachelor's degree or equivalent work experience.

Preferred Qualifications

• Palo Alto Networks Cybersecurity Apprentice and Cybersecurity Practitioner certifications are strongly encouraged.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

$99,000.00 - $160,500.00/yr

Our Commitment

We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at View email address on click.appcast.io.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.