Subaru Express Advisor

Wayne Subaru Service Lane Manager

Wayne Subaru provides customers with an exceptional experience when purchasing a new Subaru, certified Subaru, or any of our pre-owned vehicles. For 46 years the Wayne Subaru family has grown and includes our many happy and satisfied customers and employees. Every customer and employee are important to the success of our dealership. Over the years we have assisted parents, grandparents, and their children with award winning Subaru products and services. We are glad you are looking to join our family and we will be excited to welcome you if you should decide to join us here at Wayne Subaru.

Benefits:

• Health, dental and vision insurance.
• Long tenure.
• Life insurance.
• Paid training.
• Uniforms provided.
• Continued growth and progression.
• Saturday lunches.

Responsibilities:

• Oversee service orders and flow of express service lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer.
• Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle express services offered.
• Maintain customer happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of loaner cars issued to and returned by customers.
• Maintaining loaner fleet cleanliness and readiness.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain a good working relationship with the customer and foster a positive customer experience.

Qualifications:

• Relevant experience for the position you are applying (preferably service experience with a Subaru dealer).
• Organized and friendly personality.
• Time management skills.
• Fantastic communication skills with your customers.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver's license.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.