Pool Admissions Staff

Job Details Location: DeKalb, IL 60115 Position Type: Seasonal Salary Range: $15.00 - $17.00 Hourly Department: Recreation Title: Pool Admissions Staff Classification: Part-Time, Non-Exempt Summary of Position Provides excellent customer service while welcoming patrons to the aquatic facility by processing admissions, handling transactions, answering questions, and performing essential job duties and responsibilities. Supervision Received Reports to the Pool Operations Manager, Aquatics Supervisor, and Hopkins Facilities and Aquatics Manager. Supervision Exercised None. Essential Duties and Responsibilities Greets patrons in a friendly and professional manner. Processes daily admissions, memberships, passes, and other point-of-sale transactions using district software systems. Accurately handles cash, credit card, and other payment transactions. Balances cash drawer and completes daily financial reports as assigned. Answers patron questions regarding admissions, facility policies, programs, schedules, and aquatic facility rules. Complete incident/accident reports as required. Maintains a working knowledge of all Park District policies, aquatic facility rules, and admission procedures. Monitors cleanliness and organization of admissions area, including equipment and storage areas. Monitors admission gate and controls facility access including conducting bag checks. Reports equipment malfunctions, facility concerns, and patron issues to supervisor. Promptly reports any work-related or patron injuries to supervisor. Uses good safety awareness and judgement; corrects unsafe conditions and/or reports them to supervisor. Manages difficult or emotional customer situations; respond to requests for service and assistance. Peripheral Duties Participate in required district training programs. Assist with special events and facility rentals. Perform custodial duties as necessary. Provide backup to related positions when possible. Qualifications Education and Experience Must be 16 years of age or older; preference given to individuals 18 years of age or older. Previous experience in customer service preferred. Knowledge, Skills and Abilities Ability to provide excellent customer service. Ability to operate cash registers and point-of-sale systems accurately. Ability to handle cash and reconcile daily receipts. Ability to communicate effectively with patrons, staff, and supervisors. Well organized and strong ability to work independently as well as with others. Ability to follow directions and give clear instructions. Ability to work evenings, weekends, and holidays as needed. Ability to work collaboratively in a team environment. Ability to handle negative feedback from patrons. Ability to portray a professional image of the District. Special Requirements Possess and maintain CPR, AED, and First Aid certification or obtain within an established timeframe. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk and climb or balance. The employee is occasionally required to use hands to finger, handle or feel; reach with hands and arms, and taste or smell. The employee must occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to outside weather conditions including water, sun, high humidity, excessive heat and cold. The noise level in the work environment is moderate. Effective Date July 7, 2026 #J-18808-Ljbffr DEKALB PARK DISTRICT IL