Insurance Service Coordinator

Insurance Service Coordinator This position primarily supports our Direct Sales Unit Management in achieving the service, revenue and productivity goals of the unit. It provides administrative support to DSU Management to ensure new business documentation is complete and accurate. The position will also verify compliance with internal rules and guidelines including inspections, cycle times, and rating and information accuracy by reviewing insurance applications and monitoring sales agent phone calls. In addition, the position serves as the technical resource in the team. Job Responsibilities Check new business applications for rating and information accuracy. Ensure that new business documentation is complete and obtained in a timely manner. Check compliance with established policy and organization guidelines through review of policy information, applications, systems, phone calls, or additional methods. Coordinate closely with management to ensure that these are adhered to. Coordinate closely with the agents to address new business rating and information errors and ensure that corrections are made prior to completing the policy in the system. Adhere to attendance standards and follow assigned schedule. Provide support to the organization to assist members or insureds with inquiries, membership/policy changes, roadside assistance or other areas as assigned. Perform all other duties and responsibilities as assigned or required. Experience 1-3 years prior experience in sales, customer service and/or quality assurance preferred. Knowledge/Skills/Competencies Moderate knowledge of Microsoft Office software including Word and Excel. Moderate proficiency in data entry required. Training in CA Auto, Home, Umbrella and Watercraft products preferred. Knowledge of HUON, MACS, and PORTAL systems preferred. Benefits Health coverage for medical, dental, vision 401(K) saving plans with company match and pension Tuition assistanceFloating holidays and PTO for community volunteer programs Paid parental leave Wellness programs Employee discounts (membership, insurance, travel, entertainment, services and more) Equal Opportunity Employer AAA is an Equal Opportunity Employer. Our organization participates in E-Verify. #J-18808-Ljbffr AAATX AAA Texas LLC