Program Manager

vTech Solution

Job Summary:

The Program Manager/Event Coordinator is responsible for managing contract performance, overseeing service delivery, and coordinating enterprise AV/VTC events. This role serves as the primary liaison for government clients, ensuring all contractual obligations, service levels, and performance goals are met while driving continuous service improvements.

Responsibilities:

Serve as the primary interface with EEOC COR and Contracting Officer.
Manage contract performance, staffing, quality control, and risk management.
Oversee SLA compliance and operational reporting.
Coordinate AV/VTC events and executive briefings.
Manage project schedules, resource allocation, and customer communications.
Lead performance reviews and continuous service improvement initiatives.
Ensure ITIL-aligned service delivery and governance.

Required Skills & Certifications:

Bachelor's degree.
8+ years managing Federal IT support operations.
Experience managing Help Desk and End User Support contracts.
Strong customer engagement and communication skills.

Preferred Skills & Certifications:

PMP Certification.
ITIL Foundation or higher certification.

Special Considerations:

Must maintain effective communication with government stakeholders.
Adherence to ITIL service delivery and governance standards.

Scheduling:

Standard federal work schedule with flexibility to support AV/VTC events and executive briefings as needed.

Apply

Vacancy posted 3 days ago

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