Customer Service Representative

Job Description

Job Description

Join the Kelly® Team!

Kelly is partnering with a growing manufacturing organization in Elkhorn, WI, to find an experienced Customer Service Representative to join their team. This is a Direct Hire opportunity , meaning you will be hired directly by our client while Kelly helps guide you through the recruitment and interview process.

This is a great opportunity for someone who enjoys working directly with customers, coordinating orders and shipments, and being part of a collaborative team.

What You’ll Do

As a Customer Service Representative, you will help ensure customers receive excellent service and that orders are accurately processed and communicated throughout the organization.

Key responsibilities include:

• Receive and enter incoming purchase orders into an ERP system.
• Maintain accurate customer records, including location changes, ship dates, quantities, and order revisions.
• Communicate order updates with appropriate internal departments.
• Serve as a point of contact for customers regarding open and shipped purchase orders.
• Coordinate shipping dates with customers.
• Prepare and send reports and documents to customers as requested.
• Provide backup support for other Customer Service Representatives and Receptionist functions as needed.
• Build and maintain positive relationships with customers, freight representatives, and coworkers.
• Manage time and schedules effectively to meet established goals and objectives.
• Work independently with limited supervision.
• Follow company safety, quality, and general employee policies.

What You’ll Bring

• Associate’s Degree or higher.
• At least 2 years of customer service experience in a manufacturing setting.
• Freight/shipping experience is a plus.
• Knowledge or familiarity with the chemical industry or a related industry is preferred.
• Excellent verbal communication and interpersonal skills.
• Strong organizational and time-management skills.
• Ability to work independently and exercise sound judgment.
• Proficiency with Microsoft Word and Excel.
• Experience with ERP and/or CRM systems is preferred.

Why Work Through Kelly?

At Kelly, we're committed to connecting talented people with opportunities where they can build meaningful careers. With Kelly, you'll have a recruiting partner throughout the hiring process who can help answer questions, prepare you for interviews, and keep you informed along the way.

Additional benefits of working with Kelly include:

• Access to a dedicated Kelly recruiter throughout the hiring process.
• Support with interview preparation and onboarding.
• Access to Kelly resources and career opportunities.
• A trusted staffing partner with decades of experience connecting people with great employers.
• Opportunities to explore additional career opportunities through Kelly if your career goals change.

Ready to Take the Next Step?

Apply today with Kelly! We'll review your resume and connect with you regarding next steps. Qualified candidates will participate in a phone interview followed by an onsite interview with the hiring team.

Kelly is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.