Director, Operations

Compensation: $140,000 - $170,000 base + Bonus Relocation Assistance Available We are partnering with a well-established life insurance organization to identify a Director of Annuity Operations to lead a highly visible function within their annuity new business organization. This role sits at the center of the customer and agent experience, owning execution from application submission through policy issuance. About the Role Just as important, this role requires a thoughtful, intentional people leader - someone who can develop leaders, elevate team performance, and build a culture centered on accountability, growth, and long-term success. Responsibilities Own the end-to-end annuity new business lifecycle, including intake, case management, underwriting coordination, and contract issuance Drive performance across service levels, quality, cycle time, and productivity Partner cross-functionally with distribution, marketing, finance, and operations to improve advisor and client experience Identify opportunities to streamline workflows, reduce friction, and scale operations as the business grows Play an active role in cross-functional initiatives and leadership forums to influence broader business outcomes Leadership & Team Development Lead a team of managers and case managers supporting annuity new business and key distribution channels Act as a developer of leaders - coaching managers, building bench strength, and preparing the next layer of leadership Establish a culture of clear expectations, accountability, and continuous feedback Drive succession planning, career pathing, and long-term employee development Balance performance management with a leadership style that is engaging, supportive, and growth-oriented Qualifications 8-15+ years of experience within annuity or life insurance operations, with direct exposure to new business Proven track record of developing people leaders and improving team performance over time Strong understanding of the annuity new business and policy issuance lifecycle Experience improving operational metrics while maintaining a strong team culture Collaborative, high-energy leader with a bias toward action and ownership Strong communication skills with the ability to influence across multiple stakeholder groups Pay range and compensation package $140,000 - $170,000 base + Bonus. Relocation Assistance Available. #J-18808-Ljbffr