Field Service Engineer - Jonesboro, AR/Memphis, TN

Field Service Technician

Imagine yourself…

• Doing meaningful work that makes an everyday impact on the world around you.
• Growing your expertise and expanding your skillset with every project.
• Owning your ambition and fueling your career growth.

It's all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet's technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.

As part of the Videojet team and the broader Veralto network, you'll work with products that make an everyday impact on the world around you—and along the way, you'll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.

We offer:

• Company vehicle, laptop, phone, and uniform.
• Medical, dental, vision, and 401(k) with company match starting Day 1.
• Comprehensive onboarding and advanced technical training.
• Ongoing professional development and career growth opportunities.
• Paid parental leave.
• Employee Assistance Program (legal, financial, and counseling resources).
• PTO.
• Health benefits.
• 401(k).

Reporting to the Regional Service Manager, the Field Service Technician is responsible for providing front-line technical service and support to customers while delivering a consistently high level of customer satisfaction. This is a home-based role supporting customers throughout the Greater Jonesboro, AR/Memphis, TN area with regional travel.

In this role, a typical day will look like:

• Install, maintain, troubleshoot, and repair Videojet coding and marking equipment at customer facilities.
• Travel throughout the greater Jonesboro, AR/Memphis, TN territory to support manufacturing customers, with most work completed during the day and limited overnight travel.
• Diagnose mechanical, electrical, and software-related issues and deliver effective, timely solutions.
• Build strong, trusted relationships with customers by acting as a technical advisor and problem solver.
• Support business growth by identifying opportunities to promote service agreements and newer technology solutions.

Travel is primarily regional within the Jonesboro, AR/Memphis, TN area and is planned in advance to allow flexibility in managing schedules, routes, and customer visits. Overnight travel is occasional and not routine.

The essential requirements of the job include:

• Willingness to travel within the assigned territory, including occasional overnight travel.
• Up to two years of technical, mechanical, electrical, or field service experience.
• Basic computer and technical proficiency (email, mobile applications, Microsoft Word).
• Ability to comply with customer safety requirements, PPE standards, and site access policies.
• Valid driver's license with the ability to safely operate a company vehicle.

Videojet is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources™—and building rewarding careers along the way.

The compensation range for this role is $28.00 - $30.00 USD per hour. This job is also eligible for Incentive Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at View email address on click.appcast.io to request accommodation.