Connected Customer Specialist

Connected Customer Specialist

Pay Range: $17.00 - $20.60

Purpose:

The Connected Customer Specialist is a key member of the Floor & Decor store operations team. This role supports our customers with their merchandise needs, in addition to supporting the store merchandising standards including store pricing and inventory integrity. This role is responsible for maintaining price changes, SKU labeling, e-commerce inquiries, and processing returned merchandise.

Successful Connected Customer Specialist are:

• Customer service champions
• Detail oriented and highly organized
• Excellent communication and listening skills

Minimum Eligibility Requirements:

• 1 year of customer service/retail experience
• High school diploma and/or GED
• 1 year of computer experience in a work environment

Preferred Qualifications:

• 1 year of inventory control experience in a retail company

Job Functions:

• Assist customers with product selection and answer product related questions
• Partner with management to determine which products need SKUs, price changes and need to be returned
• Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system
• Review shipping and receiving documents for accuracy
• Audit reports including inventory control, return of sale, and void reports
• Monitor incoming and outgoing trucks logs
• Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager
• Monitor randomly selected receipts for operational accuracy
• Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station
• Return products to the correct in store location after customer merchandise returns
• Clean and stock products according to Floor & Decor's standards
• Point of contact for e-commerce team members to contact regarding inventory availability in the store
• Responsible for managing inventory movement within the store

Benefits offered:

• Based on eligibility our associates may opt into benefits coverage
• 401k options
• Bonus opportunities at every level

Working Conditions:

• While performing the duties of this job, the employee is exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.
• Flexible hours to fit around your schedule and schedule of deliveries.
• Our people are our most important asset and we pride ourselves in teamwork.
• Diverse perspectives and experiences are a vital to our success and Floor & Decor is committed to creating an inclusive culture.

Physical/Sensory Requirements:

• Ability to lift 25 pounds or more on a consistent basis.
• Ability to sit, squat or stand for long periods of time. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Store Hours:

Monday - Friday 7:00 AM - 8:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Pickup Hours:

Monday - Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Benefits & Rewards:

Bonus opportunities & career advancement opportunities at every level

Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program

Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)

Work-life balance, including:

• Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity:

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.