Director of Billing (Chicago)

A large professional service firm is seeking a Billing Director to lead and elevate its billing operations function. This is an excellent opportunity for a billing leader who combines deep operational expertise with a passion for technology, process improvement, and team development. We are targeting professionals who have built strong billing management experience and successfully driven system and workflow enhancements.

Key Responsibilities

• Lead all aspects of the billing operation, ensuring accuracy, efficiency, and exceptional service levels.
• Manage, mentor, and develop a high-performing billing team.
• Evaluate and improve billing processes, workflows, and controls to increase efficiency and reduce risk.
• Drive technology initiatives, including system enhancements, conversions, implementations, and upgrades.
• Partner with leadership, finance, and operational stakeholders to identify opportunities for automation and process improvement.
• Serve as a subject matter expert on billing systems, reporting, and best practices.
• Develop training programs and documentation to improve team capabilities and system adoption.
• Monitor key performance metrics and implement continuous improvement initiatives across the billing function.
• Ensure compliance with firm policies, client requirements, and billing guidelines.

Qualifications

• Bachelor's degree required.
• Minimum 7 years of relevant billing experience, with a strong background in billing operations leadership.
• Demonstrated experience managing and developing teams.
• Strong understanding of the full billing lifecycle, billing operations, and process optimization.
• Experience with 3E or similar legal billing/financial management systems.
• Experience leading billing system implementations, upgrades, conversions, or other technology-driven initiatives.
• Proven track record of improving processes, increasing efficiency, and leveraging technology to enhance operations.
• Strong project management, communication, and stakeholder management skills.

Compensation & Benefits

Competitive compensation package including bonus opportunity, comprehensive benefits, and long-term career growth potential.

Location Requirement: Candidates must be based in the Chicago area and able to work closely with local leadership and operations teams.