Sr. Business Architect

Sr. Business Architect

Position Description
CGI is seeking to hire an experienced Business Architect – Value Stream & Service Design to help analyze, map, and redesign complex end to end business workflows spanning multiple business, operations, product, and technology teams.

In this role you'll develop a holistic view of how work moves across the organization, identify where value is created, uncover bottlenecks and inefficient handoffs, and help stakeholders design more effective future state workflows and service models.

Success in this role requires a combination of business architecture, value stream mapping, service design, operating model analysis, systems thinking, and strong stakeholder facilitation.

This is a Full Time, On-Site opportunity located in our Cary, NC or Plano, TX offices.

Your future duties and responsibilities
. Lead discovery sessions, stakeholder interviews, and cross functional workshops
. Map complex end to end workflows, value streams, service interactions, and decision points
. Develop current state value stream maps and service blueprints
. Document roles, systems, dependencies, handoffs, governance, and ownership across teams
. Identify bottlenecks, delays, duplication, friction points, waste, and unclear accountability
. Analyze how people, processes, technology, governance, and organizational structures interact
. Translate complex information into clear, structured, and executive ready artifacts
. Partner with business, product, operations, and technology leaders to define future state workflows and service models
. Facilitate alignment across stakeholders with different priorities and perspectives
. Help clarify ownership, accountability, decision rights, and process boundaries
. Recommend improvements based on business value, feasibility, risk, and organizational readiness
. Develop practical, phased improvement roadmaps that support iterative transformation
. Help teams implement incremental improvements rather than relying solely on large scale redesign initiatives

Required qualifications to be successful in this role
. 10+ years of relevant experience in business architecture, service design, process architecture, operating model design, or value stream transformation
. Strong expertise in value stream mapping, service blueprinting, workflow/process mapping, and operating model analysis
. Proven experience working across complex, multi team and cross functional environments
. Strong ability to identify systemic bottlenecks, inefficiencies, handoff failures, and process improvement opportunities
. Experience documenting complex business processes, dependencies, roles, decision points, and governance structures
. Strong systems thinking capabilities with the ability to connect people, process, technology, governance, and business outcomes
. Strong facilitation skills and experience leading discovery sessions and workshops
. Ability to work effectively with senior leaders, subject matter experts, business teams, operations, product, and technology stakeholders
. Ability to convert ambiguity and complex information into clear artifacts, recommendations, and actionable improvement plans
. Excellent written, verbal, visual, and executive communication skills
. Strong stakeholder management, relationship building, and influencing capabilities
. Ability and willingness to work 100% onsite

Desired Skills:
. Experience in Financial Services, Asset Management, or other highly regulated and operationally complex industries
. Understanding of governance, compliance, legal, risk, and operational control points within digital delivery environments
. Experience working across product, engineering, UX, operations, and business teams
. Experience with organizational or operating model transformation
. Familiarity with tools such as Miro, Lucidchart, Visio, Figma, and Confluence
. Experience creating executive level transformation roadmaps and recommendations

Education: Bachelor's in computer science or closely related field.
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Other Information:

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $79,600.00 $153,300.00.
CGI's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
.Learning opportunities and tuition assistance
. Wellness and Well being programs

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at View email address on us.fitly.work . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.