Ascent Private Banking Associate

As the Ascent Private Banking Associate plays a critical role within the National Ascent Servicing & Administration (NASA) team, delivering high quality service and operational support to regional front offices across the country. This position ensures an elevated client experience by managing daily banking operations, resolving service-related issues, and coordinating multi-step banking support processes that may span several days or weeks. As a central partner to both front office teams and internal partners, the Ascent Banking Associate serves as a project manager for complex service requests—providing timely follow-up, proactive communication, and seamless coordination across functional areas. Key Responsibilities: Process high-volume transactional requests, including domestic and international wires, internal transfers, loan advances and payments, and teller transactions and related activities. Facilitate client onboarding & account opening for consumer, business, and trust accounts, ensuring accuracy, compliance, and completeness of documentation. Coordinate with regional teams to support smooth client transitions into the Ascent service model. Execute account updates, including signer changes, address modifications, ownership updates, and rate exceptions and other account-level adjustments. Maintain accurate and compliant client records. Provide guidance and issue resolution for digital & online banking enrollment, access, and troubleshooting. Support clients with navigation, functionality, and digital banking tools. Assist with fraud monitoring, dispute claims, and documentation needs, partnering with internal fraud teams to ensure timely case resolution and clear communication to field teams. Success Profile: Strong attention to detail and accuracy. Excellent organizational, follow-through, and prioritization skills. Ability to manage multi-step workflows over extended timeframes. Strong relationship-building skills with national and regional partners. Professional communication and client service orientation. Basic Qualifications: Bachelor's degree, or equivalent work experience. One to three years of experience in private banking, wealth management, or a financial services operations role. Preferred Skills / Experience: Experience supporting high-net-worth or ultra-high-net-worth clients. Demonstrated accountability and ability to work independently while leading a team focused on service and issue resolution. Strong collaborator who contributes to a high-performing team environment. Able to operate effectively under pressure in a dynamic, changing environment. Strong interpersonal, client service, and communication skills. Skilled at influencing others through a consultative approach to support business objectives. Location Expectations: The role offers a hybrid/flexible schedule, requiring an in-office presence of 3 or more days per week and flexibility to work outside the office location for the remaining days. Benefits: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals: one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law. Our approach to benefits and total rewards considers your whole self. Salary range: $66,640.00 - $78,400.00. Additional benefits include incentive and recognition programs, equity stock purchase, 401(k) contribution, and pension. U.S. Bank will consider qualified applicants with arrest or conviction records for employment. Background checks consistent with applicable local and federal laws and regulations are conducted. Applicants must comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. Posting may be closed earlier due to high volume of applicants. #J-18808-Ljbffr Us Bank