Associate Customer Service Representative

Logistics Center Associate I - Customer Returns

Job Function: Supply Chain & Procurement Location: Auburn, MA, US, 01501 Work Flexibility: Onsite (Office/ Production) Pay Range: $16.54 - $20.67/PER HOUR

About KARL STORZ From the operating room to surgery centersand everywhere in betweenKARL STORZ North America is a global leader in medical technology and advanced visualization solutions. We design specialty innovations, smart instruments and devices, integrated ecosystems, and intelligent imagingto build a more connected, software-enabled operating room. As an independent, family-owned MedTech company, we ambitiously think in generations instead of quarters to improve patients' lives around the world.

About the Role The Receiving Logistics Center Associate I supports daily receiving and material handling operations within the Logistics Center while contributing to KARL STORZ's continuous improvement (LEAN) culture. This role is responsible for processing inbound materials, validating shipment documentation, maintaining inventory accuracy, and ensuring compliance with safety, quality, and productivity standards. This is a fully on-site position located in our Logistics Center. The schedule for this role is Monday through Friday, 6:00 AM 2:30 PM.

What You'll Do Receive, inspect, and process incoming products using SAP, scanning devices, and warehouse systems. Verify Air Way Bills, Purchase Orders, shipping documentation, material quantities, and product quality for accuracy. Apply logistics labels and validate Bills of Material to ensure inventory integrity. Maintain a clean, organized, and safe warehouse environment by following 6S and safety requirements. Participate in continuous improvement activities and provide feedback to enhance processes and efficiency. Follow work instructions, policies, and procedures while supporting warehouse productivity and quality goals.

What You Bring Required Qualifications High School Diploma or GED. 01 year of warehouse, receiving, shipping, dock, or logistics experience. Basic computer skills and the ability to learn warehouse systems and SAP transactions. Strong attention to detail and ability to follow instructions. Effective communication and teamwork skills. Dependable, punctual, and committed to safety and quality. Preferred Qualifications 1+ year of warehouse, receiving, or logistics experience. SAP experience. Ability to work independently and collaboratively to solve problems in a fast-paced environment.

What Will Make You Successful A strong commitment to safety, quality, and continuous improvement. The ability to adapt to changing priorities and business needs. Attention to detail when handling inventory and documentation. A positive, team-oriented mindset with strong interpersonal skills. The ability to build productive working relationships with colleagues and vendors.

Physical Requirements Regular standing, walking, bending, reaching, lifting, pushing, and pulling. Frequent lifting of up to 30 lbs. and occasional lifting of up to 100 lbs. with assistance. Ability to use warehouse ladders and operate pallet jacks. Comfortable working in a warehouse environment with varying physical demands.

Why KARL STORZ? Join KARL STORZ and be part of a team creating medical innovations that truly make a difference. Beyond technology, you'll be part of a culture that values talent as its greatest asset, empowering you to contribute to a mission that improves patient care worldwide. Ready to make an impact? Apply today to become a Receiving Logistics Center Associate I and help us build the future of MedTech.