Repair Technician

Repair Technician

Velocity is seeking to hire a Repair Technician. The Repair Technician analyzes, troubleshoots, and repairs dye sublimation printers and related equipment; as well as documents all activities performed while maintaining these devices. A high degree of personal responsibility and commitment to quality and excellence is required for the position. Shift: M-F 8:00am-4:30pm EST. This is a bench repair technician role.

Primary Duties and Responsibilities:

• Diagnose and repair dye sublimation printers and related equipment with a high degree of quality, efficiency, and consistency.
• Keep reliable documentation and records of maintenance performed on devices.
• Troubleshoot devices down to sub-assembly level.
• Replace defective component(s).
• Meet daily, weekly, and monthly production goals.
• Follow and be an active participant in an accurate inventory control program.
• Provide technical assistance to customer support.
• Keep workstation and area clean and organized.
• Able to be cross-trained and flexible in regard to responsibilities and competencies.

Knowledge, Skills, and Abilities:

• Intermediate level of electronic and mechanical skills.
• Functional ability to use tools and calibration instruments.
• Ability to interpret technical documentation.
• Working knowledge of Windows, Microsoft Office, and other basic software.
• Clear and concise note taking ability.
• Ability to contribute to the team while completing individual tasks.
• Attention to detail.
• Ability to multitask.
• Possess independent work skills and ability to work under deadlines.
• Critical thinking skills to assist in problem solving.
• Flexible in daily duties to contribute to the Company's overall goals.
• Ability to maintain a good working relationship with fellow co-workers.

Qualifications, Experience, and Education:

• HS Diploma - Required
• Associate's degree or equivalent from a two-year College or technical school
• Customer service experience
• Experience with Microsoft Office software
• Candidates must be legally authorized to work in the United States without current or future employer sponsorship. Velocity does not sponsor employment-based visas or provide sponsorship for this position.

Why you'll love working at Velocity:

We are an energetic bunch eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals. As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We're excited about what we do, why we do it, and who we do it for. Diversity and Inclusion Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.

Our Values Collaborative and Strong at the Core:

• Customer-obsessed
• One team
• Do the right thing
• Let's go!

Our Benefits:

• Medical, Dental, Vision
• PTO & Paid Holidays
• 401K with Employer Match
• Paid Parental Leave
• Company provided Life Insurance, Short/Long-Term Disability
• Supplemental Benefits Available

About Velocity MSC:

Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That's why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S. Velocity is an unstoppable force.