Library Associate II

Position Description Library Associate II (Multiple Positions) Salary Range: $29.39 - $35.72 per hour Location: Various - Seattle area, WA Job Type: Civil Service Exempt, Regular, Part-Time Job Number: IC #26-26 Department: The Seattle Public Library Language Premium: No Locations & Schedules Southwest Branch, 9010 35th Ave. S.W., Seattle, WA 98126 Schedule (Week 1): Wed 11:30am – 8:00pm, Thurs OFF, Fri OFF, Sat 9:30am – 6:00pm, Sun 9:30am – 6:00pm, Mon 9:30am – 6:00pm, Tues 11:30am – 8:00pm Schedule (Week 2): Wed OFF, Thurs 9:30am – 6:00pm, Fri 9:30am – 6:00pm, Sat OFF, Sun OFF, Mon 9:30am – 6:00pm, Tue 4:00pm – 8:00pm West Seattle Branch, 2306 42nd Ave. S.W., Seattle, WA 98116 Schedule (Week 1): Wed 9:30am – 6:00pm, Thurs OFF, Fri OFF, Sat 9:30am – 6:00pm, Sun 9:30am – 6:00pm, Mon OFF, Tues 11:30am – 8:00pm Schedule (Week 2): Wed 9:30am – 6:00pm, Thurs 9:30am – 6:00pm, Fri OFF, Sat OFF, Sun OFF, Mon 9:30am – 6:00pm, Tue 11:30am – 8:00pm Job Responsibilities Provide Circulation and Lending Services for Patrons: Serves as a front desk customer service representative. Provides friendly, responsive customer service to patrons; checks materials in and out; renews and reserves materials; collects fees; registers patrons for library cards; resolves patron account issues; applies the Library’s circulation policies and procedures; gives directions or information to patrons regarding the location and use of Library materials, equipment and resources; and assesses the nature of, responding to, and effectively resolving, a variety of related issues. Assists with the Flow and Organization of Library Materials: Sorts, files, shelves and routes books and a wide variety of other materials; lifts and transports books and materials using book carts, hand trucks and similar equipment; uses automated systems; locates and retrieves materials for processing; maintains the order and appearance of materials, re-shelves as needed; and retrieves materials for patrons and Library staff. Enforcement of the Library’s Policies and Procedures: Applies the Library’s borrower policies and circulation procedures when interacting with patrons at circulation desks. Assists to enforce the Community Use Agreement from a de-escalation framework to ensure a safe and welcoming environment for patrons. Performs Support Duties: Gathers information or data; maintains records and files; compiles statistics; and assists with various projects such as processing damaged materials, updating records and/or developing reports. Assists with shelving and sorting materials, when needed. Qualifications Education: A high school diploma or a Graduate Equivalency Degree (GED) is required. Customer Service Experience: Minimum of two years of work experience providing customer service to the general public, applying exemplary customer service standards in dealing with complex customer issues. Previous experience working in a library setting is preferred. Excellent Written and Verbal Communication Skills: Candidates must be able to effectively respond to patron communications in person and on the telephone, specifically the ability to listen to and understand customer concerns, assess available options, and respond accurately and appropriately. Candidates must also be able to respond to patron requests for directional assistance and communicate in English, verbally and in writing. Experience using Personal Computers and Office Equipment: Candidates must have experience operating point-of-sale/service computer terminals that use menu-based commands. Candidates must have experience with Microsoft Office applications (Outlook email, Excel and Word), internet browsers and online catalogs, and general office equipment such as fax machines, photocopiers, printers and cash registers. Organizational Skills: Candidates must be able to learn to sort books or other materials alphabetically and numerically, quickly, accurately and safely; learn sorting and library filing schemes such as the Dewey Decimal system; and organize and maintain information in an electronic format in shared network files. Other Required Skills and Abilities: Candidates must be flexible in adjusting their work hours and locations, work with others as part of a team on projects, understand and apply verbal and written instructions, bend, stretch, stoop, lift bins up to 40 pounds, move wheeled book carts weighting up to 200 pounds, and handle hand brakes on wheeled book carts. Desired Qualifications Experience working with racially, culturally and economically diverse communities. Experience interacting with immigrant families, new English speakers, people experiencing housing insecurity, and individuals who are living with addiction or mental illness. Experience working with children, families, teens and/or young adults. Ability to speak and read Amharic, Chinese, Oromo, Somali, Spanish, Tigrinya or Vietnamese; fluency in American Sign Language. Familiarity with de-escalation techniques for challenging behaviors and demonstrated experience using those skills. Experience with merchandise handling and inventory tracking. #J-18808-Ljbffr