VP, Product Management- Agentforce Voice

Job Category: Product Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. VP, Product Management, Agentforce Voice We are looking for an experienced and deeply technical Vice President of Product Management to lead the global Speech, Language, and Industry Model Platform that powers Agentforce Voice. This leader must possess a deep passion for Salesforce and the transformative power of Generative AI, with the vision and operating discipline to mobilize product and engineering teams, accelerate innovation, and drive market leadership and customer success in enterprise voice AI. Global Speech, Language & Industry Model Platform As the VP responsible for Agentforce Voice language support, you will own the complete speech and language stack, including Speech-to-Speech (S2S), Speech-to-Text and Automatic Speech Recognition (STT/ASR), Text-to-Speech (TTS), multilingual and monolingual experiences, accent and dialect adaptation, language expansion, speech quality, and industry-specific speech, diarization, background-noise handling, model-tuning, language models, and other related capabilities. You will define how Salesforce delivers accurate, natural, low-latency voice experiences across languages, regions, industries, deployment models, and customer environments. Your charter will include hosted and self-hosted solutions, APIs, model orchestration, hybrid model management, performance tuning, model evaluation, domain adaptation, and the developer and administrative experiences required to operate the platform at enterprise scale. As Salesforce expands globally, you will build and lead a world-class product organization with dedicated regional and industry-focused team members where languages, regulations, terminology, cultural expectations, or acoustic environments require additional investment. This may include Japan, EMEA, Southeast Asia, India, Latin America, and other strategic markets and industries. You will work closely with colleagues in engineering, design, user experience, program management, data science, security, legal, compliance, product marketing, sales, services, regional teams, and Salesforce industry organizations to align on a unified vision. You will grow a high-performing team of product managers through an iterative, high-velocity approach to delivery. Responsibilities Team Leadership: Build, lead, and mentor a high-performing team of product managers, fostering a collaborative operating model, clear ownership boundaries, and a shared roadmap of priorities. Speech, Language, and Industry Model Strategy: Own the global strategy and roadmap for the Speech & Language Platform that powers Agentforce Voice, including S2S, STT/ASR, TTS, multilingual and monolingual support, accent and dialect adaptation, industry-specific models, speech quality, model selection, and API capabilities. Global Language Expansion: Define Salesforce's worldwide language strategy, prioritize new languages, dialects, accents, and regional variants, and establish the quality bar and investment model required for global enterprise readiness. Industry-Specific Models: Define and deliver domain-adapted speech and language models for strategic industries such as healthcare, financial services, public sector, communications, retail, automotive, and other terminology-intensive or regulated verticals. Regional Product Leadership: Build regional product capability in geographies requiring deep linguistic, cultural, regulatory, or market-specific expertise, including Japan, EMEA, Southeast Asia, India, Latin America, and other priority markets. Platform and Deployment Ownership: Own the product strategy for managed, self-hosted, private, and hybrid deployment models, including APIs, inference infrastructure, model packaging, lifecycle management, observability, and enterprise administration. AI Model Management: Drive the selection, benchmarking, tuning, adaptation, orchestration, and lifecycle management of proprietary, open, and third-party speech models across languages, accents, industries, and deployment environments. Performance and Quality: Partner with engineering and data science to continuously improve recognition accuracy, synthesis quality, latency, streaming performance, barge-in responsiveness, reliability, scalability, cost efficiency, and conversational naturalness. Evaluation and Governance: Establish common evaluation frameworks, scorecards, test datasets, release criteria, and governance for language quality, accent performance, industry terminology, safety, compliance, fairness, and regional readiness. Customer and Partner Engagement: Actively engage with customers, technology providers, implementation partners, and regional stakeholders to validate priorities, deliver roadmap updates, solicit feedback, and identify new market opportunities. Product Lifecycle Management: Create and maintain comprehensive product requirements, documentation, operating metrics, and launch plans spanning ideation, development, release, adoption, optimization, and long-term maintenance. Cross-Functional Alignment: Partner with sales, services, product marketing, regional leadership, and industry teams to define positioning, packaging, enablement, and go-to-market plans for Agentforce Voice capabilities. Brand Ambassadorship: Represent Salesforce as a domain expert in enterprise voice AI, speech technology, multilingual systems, and industry-adapted models at customer briefings, industry events, and community forums. Requirements Product Leadership: 10+ years of professional experience in software product management within a high-growth enterprise technology environment, including experience leading senior product teams. Proven Track Record: A history of driving customer success, building technically complex platforms, delivering successful product launches, and developing enthusiastic reference customers. Speech AI Expertise: Deep understanding of S2S, STT/ASR, TTS, multilingual AI, monolingual optimization, accent and dialect modeling, speech synthesis, streaming inference, low-latency systems, and conversational AI architectures. Model and Platform Expertise: Experience with model evaluation, fine-tuning or adaptation, hybrid model architectures, model routing, managed and self-hosted deployments, APIs, performance optimization, observability, and model lifecycle management. Domain Adaptation: Experience adapting AI or speech systems for specialized terminology, workflows, acoustic conditions, compliance requirements, and customer-specific vocabularies. Experience in regulated or terminology-intensive industries is strongly preferred. Global Product Experience: Demonstrated ability to build products across multiple languages and geographies, working effectively with regional teams and balancing global platform consistency with local market requirements. Methodology: Working knowledge of Scrum, Lean, and Agile software development methodologies within the enterprise application software lifecycle. Communication: Exceptional written and oral communication skills, with extensive experience presenting to executive leadership, engaging strategic customers, and navigating complex enterprise sales cycles. Leadership Style: Experience operating in matrixed organizations with a collaborative, humble leadership style that empowers diverse teams with complementary technical, linguistic, regional, and industry expertise. Strategic Vision: A firm grasp of the transformative impact of agentic technology and real-time voice interaction on customer service, employee productivity, and enterprise software. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $257,500 - $451,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $310,200 - $496,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. #J-18808-Ljbffr salesforce.com, inc.