Full Time Assistant Store Manager

Essential Job Duties and Responsibilities Provide best‑in‑class guest service: promptly greet guests; respond to questions and concerns quickly, effectively, and courteously; assist guests with their gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using the Point‑of‑Sale (POS) computer system; place merchandise in a bag, provide a receipt, and ensure top‑notch guest service. Respond to guest comments or questions in person or on the phone; answer calls promptly, courteously, and professionally; when appropriate, elevate customer issues and complaints to the Store Manager in a timely manner. Promote GameStop’s unique guest benefits, such as the new title reservations program, trade‑in program, and Pro Rewards loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training them in all aspects of their job responsibilities, including company and store policies, procedures, practices, and guidelines. Observe associate performance, provide timely and appropriate feedback to the Store Manager, and address unsatisfactory performance so that all store associates remain aligned with company and store guest service expectations. Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each associate into Workday / HR service management system in partnership with the Store Manager. Ensure store associates have completed all onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own. Associates should know all aspects of their jobs, including policies, inventory control, loss prevention practices, safety best practices, financial protocols, and ethical responsibilities. Along with the Store Manager, schedule store associates while ensuring that scheduling guidelines are followed and all breaks and meals are accounted for as required; supervise staffing levels to achieve optimum guest service at all times. Approve payroll, enter paid time off, edit time entries, and verify that store associates are paid for all time worked. Maintain all store areas, including restrooms, in a clean, organized, and merchandised state per company guidelines; ensure all fixtures and equipment are in proper working order. Fulfill and ship Omni‑Channel orders daily. Protect company assets through effective inventory control and loss prevention practices; visually inspect associates’ packages and/or belongings at store closing or at the end of a shift as appropriate; communicate any concerns or issues to the Store Manager. Support the store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties. Perform store inventory counts, stock and restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products are represented, organized, and alphabetized on the sales floor. Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system; complete all closeout paperwork and bank deposit slips accurately; ensure sufficient cash and change for sales transactions; make bank deposits daily or per established guidelines. Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts and inventories and communicate discrepancies to the Store Manager or District Manager. Process defectives, recalls, and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists. Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations; report any injuries promptly per company guidelines. Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of the Store Manager. Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct. Adhere to all opening and closing procedures. Qualifications Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or a related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills and Abilities Possess an outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred. Achieve objectives in a fast‑paced, rapidly changing environment. Work independently and within a team to perform all tasks as assigned and in a timely manner. Meet associate performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace. Operate Point‑of‑Sale (POS) computer system. Possess basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills. Complete required paperwork properly. Carry out instructions furnished in written, oral, or diagram form. Execute financial tasks in strict accordance with company policy. Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays; minimum of 3 days per week availability. Constructively manage pressure and adapt to stressful situations without impacting guest interactions; be creative and a problem solver. Be reliable and trustworthy; always use good judgment. Able to work alone; stand and move throughout the store unassisted for up to 12 hours per day. Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to a minimum height of 4 feet, and utilize other basic fine and gross motor skills. Possess or acquire during employment an understanding of military ranks and related insignia (applies only to positions in stores located on military bases). Benefits Full‑time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions at GameStop may also be eligible for a bonus and/or other incentives. Pay Range $12.25–$17.25 Equal Employment Opportunity GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Certain state‑specific exceptions may apply. #J-18808-Ljbffr