Beach Club Security & Guest Safety Specialist

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JOB OVERVIEW

Ensure that all residents, guests and visitors visiting the Beach Club Area (Costa Grill, Pool & Beach, Beach and Front Lawn area) are properly registered and issued wristbands after presenting proper credentials. Patrol Pool & Beach area to ensure that all persons are compliant with resort policies. Anticipates potential problems and reacts to disturbances and prohibited conduct. Responds to emergency situations as needed. REPORTS TO: Director of Security and/or Shift Supervisor. WORK ENVIRONMENT: Beach Club Area (Pool & Beach, Beach, Acquamarine Kids Camp Room area, Costa Grill) Job involves working: Under variable temperature conditions (or extreme heat or cold). Under variable noise levels. Outdoors/indoors. Around fumes and/or odor hazards. Around dust and/or mite hazards. Around chemicals. Running A lot of walking Standing for long periods of time

KEY RELATIONSHIPS:

Internal: Food & Beverage, Pool & Beach (Boucher Brothers), Security External: Resort Guest, Owners, Resident Guest and residents/visitors, Police Department, Fire Department, vendors and contractors. QUALIFICATIONS Essential: Criminal-free record. High school graduate. Fluency in English both verbal and non-verbal. Provide legible communication and directions. Computer literate. Ability to: Perform job functions with attention to detail, speed and accuracy. Exercise time management skills by organizing tasks in a manner to work efficiently and effectively and complete all daily responsibilities prior to the end of the shift. Be a clear thinker, remaining calm and resolving problems using good judgment. Follow directions thoroughly, accurately and consistently. Anticipate and execute Resident, Guest and Visitor needs. Knowledge and familiarity of residential unit owners, repeat & loyal guests and VIPs. Ensure that all persons wishing to exit out to the Beach Club area provide proper credentials prior to being issued a wristband. Superior organizational skills, accuracy and attention to detail. Organizational aspects of the wristband station welcome desk and areas of work. Responsible for overseeing all security related aspects of the Beach Club area and safety related matters. Ensure that AQ Terrace is checked hourly to ensure “Photo Ready” appearance. Maintain accurate numbers of persons who have accessed the area and accurately separate them into respective sections. Enforce Beach Club policy in relation to the amount of persons allowed per room which varies on the amount of bedrooms inside of their residential units or guest rooms. Work with a positive attitude and cohesively with co-workers as part of a team Display integrity and maintain an industrious work ethic to perform shift with minimal supervision. Maintain confidentiality of guest and resident information and pertinent resort data. Display integrity and maintain an industrious work ethic to perform shift with minimal supervision. During times of busy periods, ability to work beyond scheduled hours in order to assist with operational needs. Assist in providing first aid to injured persons throughout designated workspace. Properly document events and incident reports which may at a later time be used in legal situations. Monitor rain and weather activity and if need be, request the assistance of other security officers or Pool & Beach to collect chair cushions Work a flexible schedule including weekends and holidays. Desirable: 2 years of experience. Experience with computers. Ability to input and access information in the property management system computers. Experience in Hospitality Industry in similar position. Previous guest and residents relations training. Certification of previous training in computers. Certification of previous training in alcohol awareness program. Knowledge of local laws, investigative methods and fire safety. Certification in CPR and first aid. Valid driver’s license. Excellent driving record. PHYSICAL ABILITIES Essential: Exert physical effort in transporting 35-150 pounds. Endure various physical movements throughout the work areas. Reach 2 feet. Remain in stationary position for 8 hours throughout work shift. Satisfactorily communicate with guest and residents, management and co-workers to their understanding. Ability to walk extended periods of time. Ability to running up the stairs #J-18808-Ljbffr Acqualina Resort & Residences on the Beach