Patient Service Specialist PRN - Concierge Clinic

Organization Executive Wellness and Concierge Job Summary Provides service to patients either pre‑appointment, during, or post‑appointment with occasional guidance. Responsibilities may include inbound/outbound telephone calls, cash management, appointment scheduling, processing insurance updates, and patient check‑in/out. Navigates more complex patients, coordinating scheduling with multiple services or with outside facilities or providers. Key Responsibilities Conduct patient check‑in and check‑out. Coordinate any follow‑up appointments or procedures required for patients. Schedule appointments, procedures, or surgery through clinical communication or direct request. Provide a positive first impression utilizing customer‑service skills. Work with patients and/or outside facilities to ensure all administrative tasks—including referrals, pre‑certs, clinical records and documentation, orders, and consults—have been received and are ready to view prior to patient visit. Additional duties may be assigned. Technical Capabilities Surgery Scheduling (Fundamental Awareness): Ability to coordinate and schedule surgeries within various computer systems in the hospital. Customer Service (Intermediate): Focus on the needs of customers, anticipate their needs, remain sensitive while performing services, and respond promptly to customer needs. Patient Scheduling (Novice): Ability to coordinate and schedule patient appointments, surgeries, and other office visits with various computer systems in the hospital or clinic. Patient Documentation (Novice): Ability to receive and record patient information. Medical Terminology & Documentation (Novice): Ability to comprehend medical terminology and documentation in an office or surgical setting. Core Accountabilities Performs routine tasks that may impact team performance with occasional guidance. Utilizes discretion and research to solve routine problems. Applies knowledge of standards, established processes, and procedures that apply. Provides guidance to entry‑level co‑workers. Core Capabilities Supports colleagues: Develops self and others, continuously improves skills, and identifies development opportunities. Builds and maintains relationships: Seeks to understand colleagues' priorities, working styles, and develops relationships across areas. Communicates effectively: Shares information openly, communicates clearly and courteously, and delivers excellent service. Serves others with compassion: Invests time to understand problems and needs, and provides accurate information and support. Solves complex problems: Understands issues, solves routine problems, and raises concerns in a timely manner. Ensures high quality: Checks work quality before delivery and asks relevant questions to meet quality standards. Fulfills safety and regulatory requirements: Demonstrates basic knowledge of safety conditions and reports unsafe conditions to the appropriate person or department. Manages resources effectively: Demonstrates accountability, thinks beyond standard approaches to provide high‑quality work/service, and makes data‑driven decisions. Fosters innovation: Generates new ideas, adapts to change, and incorporates new technology to improve operations. Position Qualifications Certifications: Patient Access Specialist Certification – Health Business Insights. Work Experience: Relevant work experience. Experience Level: At least 2 years. Education: High School Diploma or GED. Benefits This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package that may include health, disability, retirement, and/or wellness offerings to enhance your well‑being and professional growth. Equal Opportunity Statement Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled. #J-18808-Ljbffr Vanderbilt University Medical Center