Advanced Pharmacy Technician - Specialty Pharmacy

Advanced Pharmacy Technician Specialty Pharmacy

At TriHealth Pharmacy Solutions, Advanced Pharmacy Technicians are more than support staffthey are trusted contributors to specialty pharmacy care for patients managing complex, chronic, or rare conditions. This role offers the opportunity to work with specialty and high-cost therapies in a highly coordinated, safety-driven environment where precision, accountability, and teamwork directly impact patient outcomes.

As an Advanced Practice Pharmacy Technician Specialty Pharmacy, you'll support pharmacists in specialized medication preparation and dispensing, manage critical operational and billing workflows, and help ensure timely access and continuity of care for patients who rely on these therapies. TriHealth values technicians who bring experience, consistency, and pride in their workand provides a setting where those skills are respected, utilized, and developed. If you're seeking a career step beyond traditional outpatient or retail pharmacy, this role offers visibility, responsibility, and the chance to grow within a trusted, mission-driven health system.

Location: Norwood, OH

Work Hours: Full time, 80 hours biweekly Day Shift Monday - Friday

Job Requirements:

• High School Diploma or GED or GED (Required). Associate's Degree or Bachelor's Degree (Preferred)
• 2 - 3 years Previous or current Pharmacy Technician experience (Required)
• 3 - 4 years Outpatient Pharmacy experience desired (Preferred)
• Other National Pharmacy Technician Certification (CPhT) is required.
• Current national Pharmacy Technician Certification (CPhT) required (Pharmacy Technician Certification Board [PTCB] or ExCPT Certification by the National Healthcareer Association)
• Active registration with the Ohio State Board of Pharmacy as a Certified Pharmacy Technician

Job Overview:

The Specialty Advanced Practice Pharmacy Technician plays a critical role in the medication use process at TriHealth Pharmacy Solutions, supporting the delivery of high-quality care for patients with complex, chronic, or rare conditions. This role focuses on specialized medications that require enhanced coordination, precision, and patient engagement.

Key responsibilities include:

• Medication Support: Assists pharmacists in the preparation and dispensing of hazardous and non-hazardous medications, in full compliance with state and federal regulations, and under the direct supervision of a pharmacist.
• Operational Excellence: Manages inventory, processes prescriptions, and performs billing-related tasks specific to high-cost and specialty medications.
• Patient-Centered Service: Provides exceptional customer service and patient support, helping to ensure medication access, adherence, and continuity of care.
• Commitment to Safety and Quality: Contributes to the safe, accurate, and timely distribution of medications, reflecting a strong commitment to patient safety and quality care.

Job Responsibilities:

Drug Fulfillment: Responsible for drug fulfillment, including filling orders, managing inventory, and ensuring accuracy.

• Complete all pharmacy dispensing duties, including accurately and efficiently filling prescriptions.
• Utilize EPIC Willow Dispensing System, monitoring all Specialty work queues.
• Investigate Willow malfunctions and be able to enter ticket to potentially resolve the issue.
• Review patient charts in the electronic medical record to resolve refill requests, refill denials, patient assistance, payment issues, and other related matters. This includes reading Progress Notes, Telephone Notes, MyChart messages, and all other pertinent information related to pharmaceutical care.
• Follow all pharmacy department policies and procedures for safe handling, preparation, and disposal of hazardous drugs.
• Investigate inventory issues, including out of stock medications for prescription drugs on order for that day.
• Handle prescription transfers from outside pharmacies.
• Address prescription adjudication issues, including but not limited to, calling insurance companies, prescribers' offices, and/or patients.
• Coordinate with the Specialty Pharmacy Operations Coordinator for daily task assignment(s), following the technician duty schedule. Exhibit flexibility to change daily assignment based on departmental coverage gaps.
• Assist the Specialty Pharmacy Operations Coordinator and Specialty Pharmacy Compliance Coordinator, which can include ordering medications and supplies, inventory management and cycle counts.
• Work collaboratively with pharmacists and the Medication Access Coordinator team. Be a resource to the dispensing pharmacist.
• Completes other assigned tasks as directed to support patient care and department/organization success

Pharmacy Call Center: Be an active participant in the pharmacy call center, including taking inbound and outbound calls from patients, physicians, insurance companies, and other third-party entities. Participation will be validated through phone center metrics. Inbound and Outbound Call Management includes, but is not limited to,

• Provide customer service at the highest level, maintaining quality patient care and meeting the highest satisfaction of our patients.
• Schedule future prescription fills with the patient, ensuring copay is affordable and there is an active prescription on the patient's medication profile in Willow. The technician will also ask appropriate questions during the refill call and provide an offer for the patient to be counseled by a pharmacist.
• Call the patient if a scheduled medication will have a delay in delivery, whether from an inventory matter, insurance issue, or weather delay.
• Call manufacturer programs, copay programs, third-party or tertiary maximizer plans.
• Call approved alternate contacts, if unable to reach a patient to schedule a refill.
• Call patients' local pharmacy for any insurance or medication review needs.
• Review voicemail messages and IVR calls.
• Triage clinical calls to a pharmacist.
• Utilize translator services via TriHealth's approved Interpreter Services line.
• Collect copayment from patients call patients for updated payment, if needed.
• Ensure phone center coverage is adequate before stepping away from the Call Center.

Shipping: Responsible for accurate and timely medication distribution through the packaging, labeling, and shipping of prescriptions from TriHealth Pharmacy Solutions to the patient's preferred delivery location.

• Package shipments with the required items, including the prescription medication, appropriate handouts, drug monographs, and billing receipt.
• Label packages appropriately, ensuring the patient's prescription is being shipped to the correct delivery address.
• Follow all cold chain processes, as required by specialty pharmacy accreditation policies and procedures.
• Accurately ship or courier prescriptions to a patient's requested delivery address, by confirming the preferred delivery address with every medication fill.
• Follow shipping policies and procedures for TriHealth Pharmacy Solutions, including shipping to only approved states per the Board of Pharmacy.
• Intake shipments from third party vendors (i.e. FedEx, UPS, Courier Service).

Specialty Pharmacy Accreditation Compliance: Demonstrates competency and compliance in Specialty Pharmacy Accreditation standards through routine competencies (written and observational), periodic audits, and rounding visits. Observational checklists will be used to validate practices. This includes but is not limited to:

• Follow all policies and procedures of TriHealth Pharmacy Solutions and of TriHealth, Inc.
• Adhere to FDA regulations, including those related to drug supply chain security.
• Adhere to all policies and procedures related to Specialty Accreditation. (i.e. ACHC, URAC)
• Accountable for compliance with all state and federal regulations including licensure, prescription drug monitoring regulations, as well as the ongoing monitoring and maintenance of regulations/requirements to ensure continued compliance.
• Serves as a member of the Quality and Clinical Management Committee to identify and execute quality improvement projects.
• Report errors, maintain documentation, and assist in developing action plans for problem areas.

Working Conditions: Climbing - Rarely Concentrating - Consistently Continuous Learning - Consistently Hearing: Conversation - Consistently Interpersonal Communication - Consistently Kneeling - Frequently Lifting <10 Lbs. - Consistently Lifting 50+ Lbs. - Occasionally Lifting <50 Lbs. - Consistently Pulling - Consistently Pushing - Consistently Reaching - Consistently Reading - Consistently Sitting - Rarely Standing - Consistently Stooping - Consistently Thinking/Reasoning - Consistently Use of Hands - Consistently Color Vision - Consistently Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve : ALWAYS Welcome everyone by making eye contact, greeting with a smile, and saying "hello" Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel : ALWAYS Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met