BisTrack Support Specialist

Job Description

Job Description

Company Overview: Mead Lumber Company, is a leading provider of products for professional contractors, builders, and remodelers. With 50+ operating locations across nine Midwestern states, we are proud to be 100% employee-owned and ranked as the 12th largest building material supplier to professional builders in the U.S. At Mead Lumber, we strive to create a team that works and succeeds together every day in an authentic, team-oriented setting.

Why Join Us?

• Employee Ownership: As a 100% employee-owned company, you will have a stake in our shared success.
• Work-Life Balance : Enjoy flexible scheduling options that support your lifestyle.
• Career Growth: We are committed to your professional development, providing ongoing learning and advancement opportunities.

Job Summary: The BisTrack Support Specialist works closely with branch locations to support the daily use of BisTrack and other operational systems. This role assists with troubleshooting ERP-related issues, resolving user questions, providing training and guidance, and helping ensure consistent operational processes across branches. Additional responsibilities include supporting inventory workflows, auditing operational processes, and assisting with continuous improvement initiatives.

Pay for this Role: $28.00 - $34.00 per hour, depending on experience. 

Location: Work primarily out of the closest branch location; travel to other branch locations is required as needed.

Key Responsibilities:

• Serve as the first point of contact for system support requests, troubleshooting, and user questions.
• Support ERP and operational systems, including BisTrack.
• Manage and respond to support tickets and emails in a timely manner.
• Assist branches with operational workflows, inventory processes, and system-related issues.
• Conduct branch audits to ensure consistent system usage and process compliance.
• Review dashboards, reports, and workflows to identify operational gaps or discrepancies.
• Work alongside Branch and Regional Managers to reinforce operational consistency and best practices across locations.
• Escalate complex or recurring system issues with appropriate documentation and follow-up.
• Provide user training and reinforce company processes and best practices.
• Maintain SOPs, training guides, and process documentation.
• Identify recurring process or training gaps and recommend improvements.
• Assist with system testing, reporting, and process improvement initiatives.
• Support inventory audits, cycle counts, and year-end preparation, including occasional travel.

Desired Skills, Knowledge, and Qualifications:

• Strong problem-solving and troubleshooting abilities.
• Excellent organizational, communication, and follow-up skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with ERP or operational systems preferred.
• Understanding of inventory, purchasing, and sales workflows.
• Comfortable training and supporting users with varying skill levels.
• Detail-oriented, self-motivated, and process-focused.
• Ability to work independently and collaborate across teams.
• Positive, solution-oriented mindset.
• Strong customer service mindset with the ability to provide professional and timely user support.
• Ability to analyze operational processes and identify opportunities for improvement.

Once eligible, you will participate in our ESOP (Employee Stock Ownership Plan), a unique benefit that can provide a financial source for your future/retirement that very few companies offer.  We also offer our employees competitive pay as well as the benefits listed below:

Additional Benefits Include:

• Medical, Dental, and Vision Plans
• 100% Employer Paid Group Term Life, AD&D, and STD
• Additional Voluntary Life, AD&D, and LTD
• Paid Time Off & Holiday Pay
• Flexible Spending Accounts
• 401(k) Plan
• Scholarship & Tuition Assistance Programs
• Employee Assistance Program

Equal Employment Opportunity: Mead Lumber Company is an Equal Employment Opportunity Employer. We consider applicants for all positions without regard to race, color, sex, ethnicity, national origin, religion, gender, age, pregnancy, marital status, veteran’s status, sexual orientation, genetic information, disability, or any other protected basis prohibited by law.