Member Engagement Specialist

Position Summary Part time position delivers excellent service to all members, guests, and program participants by greeting every person as they enter the facility, registering participants for membership and programs, accurately handling payment transactions, and promoting and providing information about programs and membership. Hours available day time and evenings. Employee Benefits YMCA Usage - Facility usage is free for all employees. Immediate family members may use the YMCA at a discounted monthly price. Immediate family members are as follows: spouse, domestic partner, dependent children and other dependents living within the same household. Program Fees - Except for certain exceptions, program fees will be reduced by 25% for all employees and their immediate family. While not working, an employee of the Y can use the child watch service for free up to a 2 hour daily limit. While working, child watch is free and unlimited. Retirement Options available Essential Functions Greet every member throughout the facility, preferably by name. Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention. Interview and/or tour prospective members; sell memberships. Build relationships with members; help members connect with one another and to the YMCA. Register members for programs and membership and accurately enter transactions using DAXKO computer system. Handle and resolve membership concerns using a positive can-do attitude and exercising good judgment‑making skills. Inform supervisor of unusual situations or unresolved issues. Prepare incident/accident reports per established Y risk management procedures. Apply all YMCA policies dealing with member services. Attend staff meetings and stay up to date on all programs and events at or associated with the Y. Distribute locker keys, towels, and sports equipment. Conduct Aquatic/Locker Room checks. Keep lobby and Welcome Desk area clean and perform light housekeeping duties as needed. Other duties as assigned. YMCA Competencies (Leader) Mission Advancement: Accept and demonstrate the Y’s values. Demonstrate a desire to serve others and fulfill community needs. Recruit volunteers and build effective, supportive working relationships with them. Support fund-raising. Collaboration: Work effectively with people of different backgrounds, abilities, opinions, and perceptions. Build rapport and relate well to others. Seek first to understand the other person’s point of view, and remain calm in challenging situations. Listen for understanding and meaning; speak and write effectively. Take initiative to assist in developing others. Operational Effectiveness: Make sound judgments, and transfer learning from one situation to another. Embrace new approaches and discover ideas to create a better member experience. Establish goals, clarify tasks, plan work and actively participate in meetings. Follow budgeting policies and procedures, and report all financial irregularities immediately. Strive to meet or exceed goals and deliver a high‑value experience for members. Personal Growth: Pursue self‑development that enhances job performance. Demonstrate an openness to change, and seek opportunities in the change process. Accurately assess personal feelings, strengths and limitations and how they impact relationships. Have the functional and technical knowledge and skills required to perform well; use best practices and demonstrate up-to-date knowledge and skills in technology. Requirements Qualifications Certifications required within 30 days of hire: CPR/AED, and First Aid. Excellent interpersonal and problem‑solving skills. Ability to connect with people of diverse backgrounds. Previous customer service, sales or related experience. Maintain a professional appearance and communication skills. Basic knowledge of computers. Display ability to learn and understand DAXKO computer system. Complete all required safety trainings. Physical Demands Frequent sitting, standing, and walking for extended periods of time. Occasional push/pull/carry/lift up to 25 lbs. Ability to respond to emergency situations. The Mattoon Area Family YMCA is an Equal Opportunity Employer and complies with all applicable federal, state, and local fair employment practices laws. #J-18808-Ljbffr