Conversational AI Designer

Hello,

I hope you are doing well.

My name is Manoj Bandi, and I represent Synchrony Systems Inc. We are currently supporting an implementation partner on a full-time opportunity. Based on your background, your experience may align well with this role.

Position Details:

Role:

Conversational AI Designer

Locations:

Johnston, RI

Employment Type:

Full-Time (W2 only)

Work Model:

Onsite (5 Days a Week)

Compensation: Base salary range of

$120,000-$150,000 a year, plus benefits

Experience Range

Min 10 to 15 years of experience

Work Authorization

Who can work on a full-time W2 basis without sponsorship

Note:

• This role is not open for C2C/C2H/1099 or any contract arrangements
• This opportunity is available for candidates who can work on a full-time W2 basis without sponsorship.

Job Description

Must Have Technical/Functional Skills

Required Skills

• Conversation Design and UX Writing.
• Prompt Engineering and Generative AI concepts.
• Chatbot, Virtual Assistant, and Voice Bot Design.
• Customer Journey Mapping and Human-Centered Design.
• Conversational AI and LLM fundamentals.
• Strong communication, stakeholder management, and analytical skills.

Preferred Qualifications

• Experience with Microsoft Copilot Studio, AWS Lex, Amazon Connect, Dialogflow, OpenAI/Azure OpenAI, or AWS Bedrock.
• Experience designing digital banking, customer service, or contact center conversational experiences.
• Knowledge of BFSI customer journeys, self-service channels, and customer engagement best practices.

Roles & Responsibilities

• Design end-to-end conversational experiences for chatbots, virtual assistants, IVR, and AI copilots.
• Create conversation flows, dialogue trees, user intents, and customer journeys.
• Develop prompts and interaction strategies for Generative AI and LLM-based applications.
• Ensure conversations are natural, context-aware, compliant, and aligned with business objectives.
• Collaborate with business, UX, product, contact center, and engineering teams to define conversational experiences.
• Analyze chatbot and voice bot performance, customer feedback, and usage analytics to continuously improve user experience.

Benefits Overview

1. Discretionary Annual Incentive.
2. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
3. Family Support: Maternal & Parental Leaves.
4. Insurance Options: Auto & Home Insurance, Identity Theft Protection.
5. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
6. Time Off: Vacation, Time Off, Sick Leave & Holidays.
7. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

If you are interested in learning more, please reply with your updated resume and preferred time for a brief discussion. If this opportunity is not a match, feel free to disregard this message.

Thank you for your time and consideration.

Best Regards,

Sr Techinical Recruiter

Desk: View phone number on us.fitly.work

Email: View email address on us.fitly.work

Synchrony Systems Inc, 3 Ethel Rd Ste 313, Edison NJ 08817.

SYNCHRONY CORP

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