Room Attendant

Unscripted Hospitality

At OTH Hotels Resorts, we don't believe in service that's scripted—we believe in hospitality that's human. As a Room Attendant, you play a vital role in creating an environment that feels personal, thoughtful, and truly welcoming.

This isn't just about cleaning rooms. It's about preparing a space that comforts, refreshes, and delights—where a guest can exhale and feel at home. Every made bed, every sparkling surface, every thoughtful touch is a chance to make a quiet yet powerful impression.

You are more than a room attendant - you're a memory maker. And when empowered with our Unscripted Hospitality mindset, your actions help turn routine stays into unforgettable experiences.

Key Responsibilities

• Deliver clean, comfortable, and well-presented guest rooms and public areas in accordance with OTH and brand standards.
• Create an environment of warmth by ensuring every detail—from fresh linens to replenished amenities—is handled with care and intention.
• Anticipate guest needs and go beyond task lists to personalize the experience when possible.
• Communicate promptly and respectfully with guests, responding to requests with genuine courtesy and ownership.
• Identify and report maintenance concerns, safety issues, or lost-and-found items quickly and accurately.
• Respect guest privacy and uphold all safety, sanitation, and "Do Not Disturb" policies.
• Collaborate with teammates across departments to support seamless service and cross-functional needs (public area cleaning, laundry assistance, etc.).
• Take pride in your appearance and maintain a professional, positive, and team-centered demeanor.

Who You Are

• Someone who sees value in the details and takes pride in creating clean, inviting spaces.
• Energized by a fast-paced environment and finds joy in a job well done.
• Self-motivated and reliable, able to manage time effectively and work independently.
• Physically able to meet the demands of the job (lifting up to 25 lbs, bending, standing, and moving throughout shift).
• Open to working flexible schedules including weekends and holidays.
• Communicates in basic English; bilingual abilities are a plus.
• Prior experience in hotel housekeeping or cleaning is preferred—but we also welcome those ready to learn and grow with us.

What Makes Us Different

Unscripted Hospitality is more than a service philosophy—it's a culture of care, empowerment, and personal connection. We trust our team members to act with heart, to notice the little things, and to make decisions that elevate the guest experience without needing permission or a checklist.

At OTH Hotels Resorts, your story matters. Here, you're not just filling a role—you're bringing a unique spark that helps shape how guests remember their stay.

If you're ready to be part of a team that believes in authenticity over routine, in purpose over procedure, and in people over process—this is your place. Let your next chapter unfold and your story begin with OTH Hotels Resorts.

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.