Contact Center Quality Assurance Analyst

LDF Business Development Corp. is seeking a Quality Assurance Specialist to conduct QA reviews of customer interactions within a contact center, document audit findings, and support continuous improvement initiatives. You will participate in calibration sessions, monitor quality trends, and collaborate with leadership to drive operational excellence. The role emphasizes attention to detail, strong written and verbal communication, and proficiency with Microsoft Office. #J-18808-Ljbffr LDF Holdings LLC