Part Time Transportation Services Customer Service Representative

APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty staff technical service or student) please login to Workday to complete the internal application process . Please do not apply here apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State please login to Workday to complete the student application process. Please do not apply here apply internally through Workday.

• If you are NOT a current employee or student please click Apply and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work additional information on remote work at Penn State see Notice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS

Customer Service Representatives provide internal and external customer support for University functions events and services including housing dining hospitality transportation facilities athletics agriculture etc. Tasks require knowledge of University policies procedures practices and protocols to troubleshoot issues to provide timely resolutions and assistance and to promote/market products projects programs and services.

• Greet faculty staff students and visitors often serving as first point of contact; assist in person electronically by telephone or mail
• Using knowledge of University policies procedures practices and protocols investigate and respond to issues of concern; isolate and troubleshoot problems; provide guidance and timely solutions; follow-up as necessary; escalate as required
• Facilitate a variety of customer experiences including but not limited to processing orders and registrations; creating ID cards and specialty badges; communicating campus logistics information such as on-site navigation and transportation service information parking and facility access/restrictions
• Promote and market products projects programs and services; explore determine and strive to accommodate customer desires needs and requirements
• Provide on-site and e-commerce ticketing and product sales verifying eligibility; process or collect cost/fees; prepare invoices and settle payments; issue receipts/refunds
• Communicate product and services improvement recommendations to accommodate changing business needs
• Operate computers point-of-sale and other systems/equipment to expedite purchase/services research information record data etc.
• Maintain manuals documents knowledge base articles and records
• May process a variety of financial transactions and assist with inventories
• May supervise staff including hiring and performance management
• This is a Monday through Friday position working four hours per day between the hours of 10:30 a.m. and 3:00 p.m.

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988 Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security such as those concerning alcohol and drug use crime prevention the reporting of crimes sexual assault and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability please contact .

Penn State is committed to and accountable for advancing equity respect and belonging. We embrace individual uniqueness as well as a culture of belonging that supports equity initiatives leverages the educational and institutional benefits of inclusion in society and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the universitys teaching research and service mission.

Required Experience:

Unclear Seniority