Field Services Engineer (Tier 2)

CyberLinx Solutions LLC

Leonardtown, MD

Job Description
Job Description
CyberLinx Solutions is seeking a skilled Field Services Engineer (Tier 2) to provide advanced onsite and remote technical support across client or branch locations. This role handles escalated issues from Tier 1, performs infrastructure deployments, and ensures reliable operation of end-user systems, networking equipment, and site technology.
Key Responsibilities
Provide Tier 2 onsite and remote support for desktops, laptops, and mobile devices
Troubleshoot Windows-based environments (e.g., Microsoft Windows) and user productivity platforms such as Microsoft 365
Install, configure, and support network equipment including switches, firewalls, and wireless access points (e.g., Cisco Systems, Fortinet)
Support Active Directory, DNS, DHCP, and user access management
Perform hardware rollouts, imaging, upgrades, and site refresh projects
Assist with server, virtualization, or cloud-related tasks as directed
Document incidents, configurations, and project work
Escalate complex infrastructure issues to Tier 3 / Engineering teams
Hardware lifecycle replacement
Network closet experience
Cabling & structured wiring
Physical infrastructure troubleshooting

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Vacancy posted 3 days ago

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