Quality Technician

Job Description

Job Description

Location: Tupelo, MS

Compensation: $18.78 per hour $1.00 shift differential

Shift: 2nd Shift

The Quality Technician is responsible for supporting quality assurance initiatives and ensuring that customer expectations and product quality standards are consistently met or exceeded. Reporting to the Plant Quality Manager, this position performs inspections of raw materials, in-process production, and finished products to verify compliance with established specifications and quality requirements. The Quality Technician maintains accurate quality records, supports regulatory and environmental compliance efforts, troubleshoots inspection equipment, and collaborates with production and leadership teams to identify and resolve quality concerns. This role plays a critical part in promoting ThermoSafe’s culture of safety, quality, operational excellence, and continuous improvement.

• Comply with all established safety policies, procedures, and work practices to ensure the safe performance of assigned duties.
• Promote and maintain a safe work environment by identifying and correcting unsafe conditions, participating in safety meetings, conducting safety inspections, and supporting accident investigations as required.
• Follow company policies, Standard Operating Procedures (SOPs), work instructions, and ThermoSafe's Code of Conduct.
• Perform inspections of raw materials, in-process production, and finished products to verify compliance with established specifications and quality standards.
• Conduct visual, dimensional, and functional inspections using approved inspection methods, equipment, and documentation.
• Communicate quality concerns and nonconforming inspection results to production personnel and leadership to support timely corrective actions.
• Adhere to Hold for Inspection (HFI) procedures and support the disposition of nonconforming materials.
• Maintain accurate quality records, inspection reports, certifications, and related documentation in accordance with company requirements.
• Troubleshoot, verify, and perform basic preventive maintenance activities on inspection and testing equipment as assigned.
• Communicate shift-to-shift information and provide updates on quality issues, concerns, and priorities.
• Monitor inventory levels and replenish quality supplies and materials as needed to support daily operations.
• Complete and maintain environmental, safety, SDS, and regulatory documentation for assigned responsibilities.
• Ensure compliance with applicable environmental regulations when handling, storing, or disposing of hazardous and non-hazardous materials.
• Support continuous improvement initiatives by identifying opportunities to enhance quality, efficiency, and operational performance.
• Collaborate with cross-functional teams to investigate quality issues, identify root causes, and implement corrective actions.
• Maintain a clean, organized, and audit-ready work area in accordance with company standards.
• Perform additional duties and special projects as assigned by management.

• High school diploma, GED, or equivalent required.
• Ability to effectively communicate verbally and in writing with employees, supervisors, and cross-functional teams.
• Demonstrated ability to read, understand, and follow written procedures, specifications, and work instructions.
• Ability to identify, assess, and communicate defects, nonconformances, and quality concerns.
• Basic proficiency in Microsoft Office applications, including Outlook, Word, and Excel, as well as data entry systems.
• Strong attention to detail and commitment to maintaining accuracy in inspections, documentation, and recordkeeping.
• Ability to effectively train, instruct, and support other employees on quality procedures and best practices.
• Strong organizational, problem-solving, and analytical skills.
• Ability to work independently and collaboratively in a fast-paced manufacturing environment.
• Commitment to workplace safety, quality standards, and continuous improvement.

• Previous experience in a quality assurance, quality control, or manufacturing environment.
• Experience conducting visual and dimensional inspections using measuring and testing equipment.
• Familiarity with quality management systems, inspection procedures, and root cause analysis methodologies.
• Experience maintaining quality records, audit documentation, and compliance-related reports.
• Working knowledge of ERP systems, quality tracking software, and electronic document management systems.

ThermoSafe is an Equal Opportunity Employer