Experienced IT Helpdesk Technician

Job Description

Job Description

Experienced IT Helpdesk Technician

Part-Time position

Job Summary

NYC-based, small-size IT consulting company operating in the fashion industry and several other sectors. We are seeking an experienced IT Helpdesk Technician to provide high-quality technical support to end users across the organization. The job is part-time (3-4 days per week, 9am-5pm) in central Manhattan location. The ideal candidate has strong troubleshooting skills, a customer-focused mindset, and hands-on experience supporting desktops, laptops, networks, and common business applications in a fast-paced environment.

Key Responsibilities

• Provide Level 2 (and advanced Level 1) technical support for hardware, software, and network issues
• Troubleshoot and resolve issues related to Windows/macOS operating systems, Microsoft 365, email, and common business applications
• Support user accounts, permissions, and security using Active Directory, Azure AD, and related tools
• Diagnose and resolve network connectivity issues (LAN, Wi-Fi, VPN)
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Escalate complex issues to senior IT staff or vendors when required, following established procedures
• Document incidents, solutions, and procedures in the ticketing system and knowledge base
• Participate in system upgrades, rollouts, and IT projects as needed
• Ensure compliance with security policies and data protection standards

Required Qualifications

• 2/3 years of experience in an IT helpdesk or technical support role
• Strong knowledge of Windows environments (Windows 10/11, Windows Server basics)
• Hands-on experience with Active Directory, Group Policy, and user management
• Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP)
• Excellent problem-solving and communication skills
• Ability to manage multiple issues and prioritize effectively

Preferred Qualifications

• Experience with macOS and mobile device management 
• Basic knowledge of firewalls, VPNs, and endpoint security solutions
• Experience supporting remote users and hybrid work environments

Soft Skills

• Strong customer service orientation
• Clear verbal and written communication
• Patience and professionalism under pressure
• Ability to work independently and as part of a team

Work Environment

• Office-based, midtown Manhattan (near Grand Central Station)
• May require occasional after-hours 
• 3-4 days part-time position (9 to 5pm)

Compensation & Benefits

• Salary: to be discussed during the interview process
• Ongoing training and certification support
• Career growth opportunities within the IT team