Assistant General Manager

Hilton Garden Inn Ogden Assistant General Manager | Lead with Vision. Inspire Excellence. Drive Performance. Are you an accomplished hospitality leader ready to make a significant impact on hotel performance, culture, and the guest experience? Do you know how to inspire teams, strengthen operations, and turn business insights into meaningful results? Join our team as an Assistant General Manager and serve as a key leader in shaping the continued success of the hotel. As second-in-command to the General Manager, you’ll provide strategic and operational leadership across the property while helping drive financial performance, associate engagement, and exceptional guest experiences. You’ll lead with confidence, develop department leaders, build strong stakeholder relationships, and assume responsibility for hotel operations in the General Manager’s absence. What’s in it for you- Compensation & Benefits Competitive Pay - $50,000 - 55,000 annually. The starting rate is based on experience and qualifications. This position participates in our compensation program, which provides opportunities for future pay growth based on performance and career development. 401(k) with a dollar-for-dollar company match up to 4% Hotel discounts at select Western States Lodging & Management properties Eligible full-time associates are entitled to the following: Medical, Dental, and Vision insurance plans plus Health Savings Account (HSA) options Optional supplemental benefits, including accident, critical illness, hospital indemnity, and other coverage options. Personal Time Off (PTO) and Vacation benefits What You’ll Do Serve as second-in-command to the General Manager and assume responsibility for overall hotel operations in their absence. Provide strategic and operational leadership across guest services, housekeeping, maintenance, sales, and other hotel departments. Lead, inspire, and develop department managers and associates to deliver exceptional guest experiences and achieve property objectives. Partner with the General Manager to develop and execute strategic plans that support revenue growth, profitability, operational excellence, and long-term hotel performance. Analyze financial statements, budgets, forecasts, labor costs, revenue trends, and other performance metrics to identify opportunities to improve profitability and efficiency. Establish clear performance expectations and provide ongoing coaching, feedback, accountability, and recognition. Oversee and support recruiting, interviewing, onboarding, training, performance management, and associate development initiatives. Handle complex or escalated guest concerns with professionalism, sound judgment, and a commitment to effective service recovery. Maintain a strong understanding of market conditions, competitive positioning, demand segments, and hospitality industry trends. Ensure hotel facilities, services, and departments consistently meet company policies, brand standards, safety requirements, and established operating procedures. Promote a positive, accountable, and collaborative workplace culture that supports associate engagement and retention. What Makes You Successful Bachelor’s or Master’s degree in Hospitality Management, Business Administration, or a related field. Professional hospitality certifications, such as Certified Hotel Administrator (CHA), may be required or preferred based on property needs. 7+ years of progressive hotel management experience. At least 3 years of experience as an Assistant General Manager or in a comparable hotel leadership role. Strong business and financial acumen with an understanding of budgeting, forecasting, revenue management, profitability, and cost control. Advanced understanding of hotel operations, guest service standards, market dynamics, and hospitality industry trends. Proven ability to analyze financial and operational performance metrics and translate insights into effective business strategies. Proficiency with hotel management systems, financial and revenue management tools, and Microsoft Office applications. Availability to work a flexible schedule, including some weekends and holidays as business needs require. Ability to frequently walk, stand, bend, stoop, sit, and reach. Ability to occasionally lift and move items weighing up to 50 pounds using proper body mechanics. You Know You’re Successful When… The hotel performs at a consistently high level operationally, financially, and culturally, and the property continues to succeed even when the General Manager is away. Department leaders are confident, accountable, and growing in their roles; associates are engaged and focused on delivering exceptional hospitality; and guests receive a consistently memorable experience. You use financial and operational insights to improve profitability, anticipate challenges, strengthen efficiencies, and identify opportunities for growth while serving as a trusted second-in-command and strategic partner to the General Manager. Why Join Western States Lodging & Management? Western States Lodging & Management is a leading property management company with a diverse portfolio that includes nationally recognized hotel brands such as Hilton, Marriott, and IHG, Legacy Senior Living communities, and Nxt multifamily apartment communities throughout the western United States. Our mission is simple: Serving You Like Family. That commitment extends beyond our guests and residents—it defines how we treat our associates and business partners. We believe that great people build great communities, which is why we invest in our team through meaningful work, ongoing professional development, and opportunities for long-term career growth. At Western States Lodging & Management, we encourage every team member to serve as an Ambassador of our values, a trusted Consultant who brings knowledge and solutions, a Collaborator who builds strong relationships through teamwork, and a Coach who is passionate and empowers others to learn, grow, and succeed. Whether you're launching your career or bringing years of experience, you'll find a workplace where your contributions are valued, your ideas are welcomed, and your potential is supported every step of the way. #J-18808-Ljbffr WSLM Recruiting