Customer Service Representative

Customer Service RepresentativeOur client, a Banking organization, is looking for multiple Customer Service Representatives for their Chandler, AZ location.Responsibilities:Health Benefits Solutions serves consumers with Health Savings Accounts offered as part of employer sponsored benefit plans.Provides consumers with clear information on their accounts and guides them through various inquiries, including, but not limited to filing a claim, ordering debit cards, password resets, suspending lost/stolen cards, and locating statements.Requirements:2 or more years of customer service experienceMust possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and informationComputer Literacy and proficient in using Microsoft Outlook, Word, and PowerPointAbility to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environmentStrong communications skills, great grammar, and the ability to communicate with management, peers, and clientsRobust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poisePositive attitude that embraces coaching as an opportunity to improvement in current roleAbility to handle confidential matters and sensitive information in a responsible manner.Ambitious and self-motivatingWhy Should You Apply?Health BenefitsReferral ProgramExcellent growth and advancement opportunities