Customer Success Implementation Specialist

Customer Success Implementation Specialist Remote (Currently hiring in AZ, CO, CT, FL, IL, MA, MI, NC, NJ, NV, NY, OK, PA, TN, TX, VA, WA) SaaS, API Integration, SQL, XML, Customer Success, Implementation, EHS Software About StarTex Software Join EHS Insight, a StarTex Software brand, and become part of a mission-driven team dedicated to creating a better world. Since 2009, we have been at the forefront of revolutionizing environmental, health, and safety practices. With our powerful and user-friendly software, EHS Insight has become the industry leader in more than 120 countries, trusted by hundreds of thousands of employees. At EHS Insight, we prioritize creating an exceptional work environment. As a fast-growing, remote-first SaaS company, we embrace agility and a distributed way of working, offering employees a supportive culture, competitive compensation, and a comprehensive benefits package. Apply now and help us make a difference with EHS Insight. The Customer Success Implementation Specialist (CSIS) is responsible for understanding and implementing customers' business requirements in EHS Insight, both during onboarding and as ongoing support. This includes letting the customer know what can be done, what is recommended, and what cannot be done. The CSIS will have a complete understanding of EHS Insight and will offer customers options that meet their needs, configuring the software with custom fields, formulas, and reports. The CSIS will learn the proprietary EHS Insight configuration language, a combination of JavaScript, XML, and SQL, and will understand APIs and how to call them using Postman. The right candidate has a strong curiosity to learn, a technical leaning, and a drive to provide customers with the best possible solutions. The candidate should have strong communication skills and be self motivated to learn and demonstrate their learning, with excellent personal processes that support ongoing learning and problem solving. This role requires the ability to prioritize tasks independently, plan and schedule work across multiple customers, and deliver to meet customer needs. Work is performed under general supervision. Become a product expert and work toward improving our platform Gather customer business requirements, determine the best solution, and implement it in EHS Insight Act as the technical point of contact for the client's project team and configure EHS Insight to their needs Diagnose, debug, and document issues in the platform Work under limited supervision with considerable latitude for personal initiative Respond to customer inquiries through our ticketing solution, FreshDesk Conduct demos and meetings regarding integration planning and configuration Knowledge and experience with SQL Server queries, XML, JSON, and JavaScript Knowledge and experience with advanced Excel (functions, macros, pivot tables, etc.) Ability to be flexible and work analytically in a problem solving environment A working understanding of web technology and browser based applications (APIs, SaaS, web platforms, etc.) Experience supporting SaaS based software systems and working with customers to determine technical issues The ability to readily modify, respond to, and integrate change with minimal personal resistance Clearly conveys detailed and complex information and ideas to various levels of management through a variety of media, in a manner that helps them understand and retain the message Environmental, Health, and Safety experience is a big plus C# or Visual Basic experience Experience writing code to call APIs and manipulate data Flexible PTO Six weeks of paid parental leave for exempt, full-time employees Medical, dental and vision coverage – including an employee-only option with premiums fully paid by the company Teladoc virtual healthcare services Employer-paid short-term and long-term disability coverage Employer-paid life insurance Access to legal services and additional voluntary benefits Fully remote work environment EHS Insight, a StarTex Software brand, is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. EHS Insight helps organizations protect their people, stay compliant and run safer, more sustainable operations. More than 1 million users in manufacturing, energy, healthcare, construction and the public sector rely on its cloud-based EHS, QMS and ESG platform to improve accountability, collaboration and safety visibility. Teams use it to manage incidents, audits and inspections, training and competency, compliance obligations and environmental data in one place. Built-in AI, including an MCP Connector that links the platform to customers’ own AI tools, helps teams spot hazards earlier and close corrective actions faster. A mobile app that works offline brings the platform to the field. EHS Insight’s strengths in incident, safety, audit and training management have earned recognition in the Verdantix Green Quadrant for EHS Software. The company is headquartered in Houston, Texas. Attention Search Firms / Third-Party Recruiters: EHS Insight is not seeking assistance or accepting unsolicited resumes for this role. Resumes submitted without a valid written search agreement are the sole property of EHS Insight;