Patient Services Representative Associate

Shift And Status

Part time, variable days and weekends. Provide coverage for open shifts as operational needs arise. As a 24/7 healthcare organization, staffing needs may vary over days, evenings, nights, weekends and including last-minute needs when possible.

Training will be full time for about 12 weeks then transition to part time.

Job Summary

Assist and educate patients, providers, medical office staff, and/or Health system staff with accessing services, facilitating and resolving problems, understanding navigation questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc. Adheres to established procedure and quality guidelines in support of Patient Access Services Center performance indicators, as well as Corporate values and codes of excellence.

Essential Functions

Serves as a concierge - greets and communicates with patients or visitors.

Performs clerical functions, including, but not limited to: answers practice phone calls; schedules patient appointments using a decision tree where applicable; orders supplies; generates patient letters; processes/sorts mail and supply deliveries, and processes registration reports. Responsible for identifying and reminding patients of health maintenance gaps. Documents patient phone calls in EHR for call routing / resolution.

Performs patient registration and check-in, confirms patient demographic and insurance information; assists patients with self-registration and arrival. Performs patient check-out: schedules follow-up appointments or confirms future appointments.

Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/EHR scanning.

Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Performs other duties as assigned.

Qualifications

Required

High School Diploma or equivalent

Preferred

1 year of relevant experience In insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health Cares For You

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

On-demand pay program powered by Payactiv

Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

Optional identity theft protection, home and auto insurance

Traditional and Roth retirement options with service contribution and match savings

Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Zeeland Hospital - 8333 Felch - Zeeland

Department Name

Patient Registration Zeeland - Corporate

Employment Type

Part time

Shift

Variable (United States of America)

Weekly Scheduled Hours

4

Hours of Work

Variable

Days Worked

Monday to Friday

Weekend Frequency

Variable weekends