IT Assistant

IT Assistant

Pay: $19.50/ hour Location: Spokane Valley, WA (Right off I-90) Schedule: Sunday through Thursday: 7:00 am to 4:00 pm

Why You'll Love Working at Phat Panda (Our Perks):

• Monthly Product Samples: Try what we grow! Get to know the exact plants you care for.
• Free Food: Enjoy catered meals every Tuesday and Wednesday from local food trucks and favorites.
• Monday Breakfast: Free bagel and donut bar to kick off your work week.
• Quarterly Raises: We reward your hard work with scheduled pay increases every single full quarter.
• Work/Life Balance: Consistent weekly schedules so you can actually plan your life outside of work.
• Full Benefits: Medical, dental, vision, life insurance, and 40 hours of Paid Time Off (PTO) for full time employees.

Job Summary

This position is responsible for troubleshooting and entry level work on the computer network of Grow Op Farms. Supports and adheres to company's Standards of Conduct & Discipline.

Job Duties/Responsibilities

1. Troubleshoots printer issues
2. Troubleshoots Network Connectivity issues
3. Troubleshoots Computer Application issues
4. Runs Network/Low Voltage Cable
5. Terminates Cat 5e/6 Network Cable
6. Assists in Camera adjustments
7. Assists with any special projects, as needed.
8. Performs all other duties/responsibilities as necessary or assigned. Assists with Research and Development projects as assigned.

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

• Must be 21 years old or older.
• Education/Experience: to perform this job successfully, an individual must have:
• High School Diploma or a General Education Degree
• Six (6) months of experience in IT support/network administration or equivalent experience preferred.

Physical Abilities

• Regularly walk, sit, and stand for long periods of time, pull/push, reach, carry up to 40 pounds, and grasp.
• Frequently climb, talk, or hear.
• Occasionally crawl.
• Clearly see 20+ feet, with or without corrective lenses and differentiate between colors (no color blindness)

Mental & Other Skills/Abilities

• Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
• Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
• Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, BiotrackTHC software, and Internet software.
• Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
• Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations.
• Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
• Language Ability: ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.
• Mathematical Ability: ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; ability to apply concepts of basic algebra and geometry.
• Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
• Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
• Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one's work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
• Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Workplace Environmental Conditions

• Injury Exposure: occasionally exposed to workplace hazards or to potential injuries.
• Atmospheric Exposures: exposed to dusts, fumes, vapors, or mists that could affect the occupational health of the employee.