Regional Maintenance Specialist, Special Assets - Stoneridge

Regional Maintenance Specialist (RMS) Special Assets

Dominium is helping tackle the affordable housing crisis and we're looking for motivated candidates to join our team and advance our mission. With offices in Atlanta, Dallas, Phoenix and Minneapolis, Dominium is one of the nation's most respected and innovative affordable housing development and management companies. We create quality, affordable homes and engage with our residents to foster a strong sense of community and connection.

Join us in making a difference in people's lives every day at a company where you can challenge yourself to develop both personally and professionally.

Position Summary:

The Regional Maintenance Specialist (RMS) Special Assets is a corporate-level maintenance leader who reports to the Regional Director Special Assets. The RMS assesses and stabilizes maintenance operations at underperforming communities in the Special Assets Portfolio. The role may begin with one community and expand to functional oversight of a small portfolio.

In partnership with the assigned Regional Manager, the RMS develops and leads turnaround plans addressing staffing gaps, deferred maintenance, work-order and unit-turn backlogs, and maintenance processes. The goal is to restore stable operations, improve unit readiness and occupancy, normalize recurring expenses, and build an effective on-site team that can sustain results.

The RMS has no direct reports. On-site maintenance teams report to the RMS functionally for maintenance standards, processes, coaching, and performance support. The RMS provides recommendations on staffing, vendors, processes, and priorities; the Regional Manager retains budget authority.

Essential Functions:

1. Assesses maintenance operations and plan stabilization work. Partner with the Regional Manager to evaluate maintenance operations, identify root causes of underperformance, and develop prioritized turnaround plans with timelines and measurable milestones for backlog reduction, occupancy recovery, expense normalization, and cash-flow improvement.
2. Provides functional leadership to on-site maintenance teams. Set expectations for work quality, responsiveness, safety, and professionalism. Coach employees, support training and skill development, and help build stable, capable teams without direct supervisory authority.
3. Improves and standardizes maintenance processes. Establish or strengthen preventive maintenance programs, work-order intake and prioritization, tracking and close-out, inventory and parts management, and documentation. Use Yardi, Elise AI, and other applicable tools to support consistent, proactive operations.
4. Leads maintenance projects and repair work. Coordinate work involving capital repairs, unit turns, common areas, grounds, and major building systems, including HVAC, plumbing, electrical, carpentry, and general repairs. Monitor quality and timeliness and coordinate work within approved budget parameters.
5. Reduces and prevent backlogs. Prioritize work orders and unit turns, coordinate resources, improve processes, and provide technical guidance as needed. Track progress toward unit-readiness, occupancy, and resident-satisfaction goals.
6. Supports staffing and vendor decisions. Interview candidates for on-site maintenance positions and recommend candidates and preferred vendors. Provide the Regional Manager with input on staffing models, employee and team performance, and vendor performance.
7. Monitors and reports maintenance performance. Establish and track measures such as work-order cycle time and aging, preventive maintenance completion, unit-turn time, property condition, resident feedback related to maintenance, and costs. Regularly report progress and risks to the Regional Manager.
8. Recommends maintenance and capital priorities. Identify operating and capital needs that address deferred maintenance, improve asset condition, support unit readiness, and contribute to expense normalization and improved cash flow. Provide recommendations to the Regional Manager, who retains budget authority.
9. Supports compliance, safety, and inspections. Ensure maintenance practices align with applicable building codes, safety regulations, environmental standards, affordable housing requirements, and company policies. Support inspections and audits and coordinate timely corrective actions.
10. Coordinates community stabilization efforts. Work with property management, leasing, and corporate teams to align maintenance priorities with unit availability, curb appeal, cleanliness, resident satisfaction, and occupancy growth.
11. Provides technical expertise and escalation support. Serve as the primary maintenance subject-matter expert and escalation point for assigned communities. Provide technical direction on building systems, repairs, and unit-turn processes while maintaining focus on leadership, process improvement, and project outcomes.
12. Perform other duties as assigned by supervisor.

Qualifications: (Knowledge, Skills, Abilities, Education, Training and Experience.)

• High school diploma or equivalent required. Technical school training preferred. An equivalent combination of education, technical expertise, experience, and demonstrated results may be considered.
• Minimum seven (7) years of progressive multifamily maintenance experience required; ten (10) years preferred. Supervisory, lead, or multi-site experience strongly preferred. Experience with underperforming, turnaround, renovation, rehabilitation, or distressed communities highly desirable.
• Experience with property management systems, preferably Yardi, and maintenance workflow tools such as Elise AI or equivalent. Proficiency with Microsoft Office and standard reporting tools.
• Broad knowledge and hands-on experience with HVAC, plumbing, electrical, carpentry, general repairs, unit turns, and common-area and grounds maintenance.
• Knowledge of preventive maintenance, work-order management, vendor oversight, budgeting concepts, and maintenance performance metrics.
• Ability to manage projects or operational turnarounds, reduce backlogs, standardize processes, develop teams, and achieve measurable improvements.
• Familiarity with LIHTC or other income-restricted communities preferred.
• Knowledge of applicable safety regulations, building codes, environmental standards, and fair-housing considerations related to maintenance.
• Ability to lead and influence without direct authority.
• Strong coaching, communication, problem-solving, and stakeholder-management skills.
• EPA Section 608, OSHA, trade, or similar certifications are a plus.
• Ability to travel between assigned sites, including overnight and out-of-state travel, as needed. Must have a valid driver's license, current vehicle insurance, and reliable transportation.

Dominium is a purpose-driven leader in affordable housing. We operate in approximately 20 states, supported by a team of over 1,300 dedicated employees. For more than 50 years, we have delivered excellence in the development and management of affordable housing communities across the United States. Dominium's values EDGE: Entrepreneurial Innovation, Developing People, Growth Mindset and Execution guide us in fulfilling our Purpose: to provide quality, affordable housing that builds Enduring Value for our residents, employees, communities and financial partners. We believe housing provides dignity, and our work has a positive, lasting impact on the lives of individuals and families often for generations. Our properties last for decades, leaving a lasting impact in the communities where they are located.

We offer a competitive salary, an incentive bonus program, training and development programs, career growth and community volunteer and outreach programs. We also provide a comprehensive benefits package for eligible employees, including Basic Life and AD&D Employee, Spouse and Child Supplemental Life and AD&D and Short and Long-Term Disability insurance. We also offer Medical, Dental and Vision coverage, with optional Health Savings Accounts, as well as Medical and Dependent Care Flexible Spending Accounts. We offer Voluntary Benefits (Accident, Critical Illness, Whole Life) and an Employee Assistance Program. Additionally, you have access to a 401(K) plan, Health and Financial Wellness Programs, Paid Time Off including Paid Holidays and Floating Holidays, Paid Parental Leave, Education Reimbursement, Employee Recognition and the Dominium Employee Emergency Fund.

Dominium is committed to providing equal employment opportunities to qualified applicants and employees. Dominium prohibits employment discrimination on race, color, creed, religion, national origin, citizenship, sex (including sexual orientation and gender identity), pregnancy, marital status, familial status, status with regard to public assistance, disability, membership or activity in local commission, veteran status, military status, age, genetic information, union membership, use of lawful consumable products, or any other category protected by applicable state or federal law.

Travel Required:

Yes. Ability to travel up to 50%; overnight travel may be required

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.