Manager, Service Center

Last date to apply: We are continuously accepting applications The Service Center Manager for Husqvarna Construction in Carrollton, TX is responsible for overseeing daily operation of the local service center and ensuring a high level of technical support to customers and the sales team as needed. This position helps ensure our competitive advantage and is critical to the company by providing the highest level of customer service and support. Husqvarna Construction is a part of Husqvarna AB. We are a world leader in the construction and stone industries. Our extensive construction product range includes machines, diamond tools and all accessories that you need for cutting, sawing and drilling, as well as polishing floors. The stone product range is comprised of a variety of different diamond tools for quarries and the stone processing industry. We are located in Olathe, Kansas. Check us out at We offer: A competitive salary A full benefits package, including medical/dental/vision insurance, at date of hire A 401(k) with matching and no vesting An employee purchase discount on Husqvarna products An education assistance program . . . and more! RESPONSIBILITIES Local Service Center Operations (50%) Responsible for the service center P&L, driving profitability and maximizing technician utilization. Responsible for overseeing and managing all activities of the local service center and employees including security and maintenance of the facility Ensure compliance with local Health, Safety, and Environmental regulations Responsible for directing and working with the service center repair technicians to effectively diagnose and resolve equipment failures and/or performance problems Responsible for determining whether required repairs or replacements are or are not covered under warranty Responsible for communicating with customer and sales team as required to ensure status of repairs and parts orders are understood Responsible for ensuring KPIs and metrics for service center are being tracked and met Ensure that repair tracking is being kept up to date in SVC Management system. Manage returned products and warranty activities, as well as on-site inventories Work closely with customers and the HCP Sales Group in the local area to resolve technical issues and support Sales’ effort to maintain and grow the business Responsible for frequent visits to customers and job sites regarding delivery, pick up of equipment, other service-related issues and promoting the local service center Communicate technical issues to Product Management/Mfg Engineering Services Responsible for scheduling and expediting repair work on customers equipment and established repair priorities in conjunction with the sales team People Management (40%) Responsible for staffing and structure of the local service center to maximize efficiency Manage and provide guidance and coaching to all Service Center staff Handle issues directly with internal customers when required Provide training for Service Center staff as needed Ensure compliance with established Husqvarna Group policies and procedures Conduct Performance reviews and provide regular performance feedback and development opportunities for all Service Center staff Responsible for assisting with annual budgeting process and maintaining updates monthly Provide and analyze reporting as needed to support the business Responsible for assisting with interpreting, updating and communicating Group and/or local policy Administrative (10%) Month-End Report Processing Update Individual KPI’s/Objectives Quarterly COMPETENCIES Able to work with and through team to get desired results for Service Center Respond quickly and work at faster pace than normal, while getting results Able to solve new or unfamiliar problems and trouble-shoot problems independently Consistently delivers results Communicates clearly & effectively Anticipates operational problems and offsets negative impact Applies sound business judgment Anticipates & reacts to changes in business contacts – customer needs CRITICAL FUNCTIONAL SKILLS & KNOWLEDGE Working knowledge of ERP systems (AS400, PRMS, JDE preferred), Excel and Word Basic product knowledge Solid knowledge of repair process procedures Knowledge of inventory processes Ability to read schematics and illustrated parts list Solid mechanical skills EDUCATION & EXPERIENCE 4-5 years’ previous experience working in the Technical Service field High School/GED required. College degree is a plus Previous supervisor experience is a plus WORKING CONDITIONS Normal PC use Splitting time between service center environment and customer locations or job sites Occasionally lifting up to 75 pounds Must be able to travel as needed. Majority of travel completed during course of the workday. Some (10-15%) overnight travel will be required. Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law. Discover roles that inspire growth, challenge boundaries, and allow you to be part of something bigger. Here, you’ll find a team that values bold ideas, sustainable solutions, and collaborative growth. Whether you’re just starting your career or looking for the next big step, we offer a place where passion and purpose come together. Explore our openings and take the first step in your Husqvarna journey. Shaping great experiences is what we do. With our passion for innovation, we create new solutions to enhance urban and green spaces used and loved by many. Transforming the way the world care for outdoor environments. For more than three centuries we have kept innovating and re-inventing our business. Today, our innovation drives us forward toward a sustainable future, turning opportunities into value for our customers. Our goal is market leadership, grounded in a vision to shape our industry and make a meaningful impact. Read more about our vision and mission here We are an equal opportunity employer and celebrate diversity. We are committed to create an inclusive environment for all employees and candidates. Together as a team, we can bring the best ideas to life. Diversity and inclusion is about each and every one of us. We are curious, bold, and built by our differences. At Husqvarna Group, we choose to build on various perspectives to create a company that is stronger – and where we have fun together. Learn more about our diversity and inclusion journey here We believe that business is ultimately about people, as a team, we win and grow together. Our culture is the fuel that drives us to achieve our goals, built on three culture themes: Bold: We push boundaries, take risks, and act decisively, stepping outside our comfort zones to explore new opportunities. Dedicated: We’re driven by our passion to shape great experiences - and we’ve got the dedication to follow through. Care: We put people first – our customers, our team and future generations. Care is what connects us, spurs our growth and our ability to win together. Together, these values empower us to lead, adapt, and grow as a team. Learn more about our culture here #J-18808-Ljbffr Husqvarna Construction Products North America, Inc.