Customer Care Advocate

Customer Care Advocate Location: 700 Quaker Ln, Warwick, RI - Onsite Training Training is Onsite (5-7 weeks) Pay Rate: $20.00/hour (W2) Paid Weekly Assignment Length: 6+ Months (Extension possible based on performance, attendance, and business needs) Benefits: Paid weekly, health, dental vision insurance available! Training Schedule: Mandatory Onsite Training & Nesting: 5 weeks training + 2 weeks nesting (total 7 weeks at Warwick office) Ongoing Work: Primarily virtual after certification, with one office visit per month Hours After Training: 8-hour shifts (MonFri, 8 AM9 PM EST) with 30-minute lunch; schedules assigned via ranking system based on training performance No time off permitted during training & nesting If experiencing home internet/system issues, employees must report onsite until resolved Role Overview: As a Customer Care Advocate, you will be the first point of contact for policyholders, providing support through inbound calls. You will assist with account access, explain policy details, and ensure a seamless customer experience. This role requires empathy, professionalism, technical confidence, and the ability to multitask across systems in a fast-paced environment. Key Responsibilities: Provide exceptional customer service while fostering positive relationships Respond to inbound calls regarding insurance policies, coverage, and account access Research and resolve inquiries using multiple systems Collaborate with internal teams to address customer needs and escalate issues as needed Maintain a high standard of professionalism in both virual and in-office settings Required Qualifications: Must reside within a commutable distance to Warwick, RI 12 years of experience in customer service (call center, retail, hospitality, etc.) Familiarity with Microsoft Office and multitasking across applications Previous insurance or call center experience a plus High school diploma or GED Availability to work any shift between 8:00 AM 11:00 PM EST, Monday through Friday