Administrative Assistant / Front Desk

Benefits

• Medical, Dental & Vision Coverage
• 401k Plan
• PTO Paid Time Off
• Paid Holidays
• Room for Growth
• Direct employee status with Cortex TBI.
• Compensation commensurate with experience, qualifications, and clinical responsibilities.

About Cortex TBI

Cortex TBI specializes in the diagnosis, evaluation, and treatment of traumatic brain injuries, concussions, and related neurological conditions. Our multidisciplinary team combines advanced diagnostic testing, evidence-based treatment approaches, and individualized care plans to help patients manage symptoms and improve their quality of life.

We work collaboratively with neurologists, neuropsychologists, therapists, and other healthcare professionals to provide coordinated, patient-centered care throughout the recovery process.

Job Summary

The Front Desk Administrator serves as the first point of contact for patients, visitors, and callers at Cortex TBI. This role is critical to delivering an exceptional patient experience by managing front desk operations, coordinating appointments, handling patient inquiries, and supporting smooth daily clinic workflow in a neurology setting.

Key Responsibilities

Patient & Front Desk Operations

• Greet patients and visitors in a professional, compassionate manner.
• Manage patient check-in and check-out processes.
• Answer and route incoming phone calls and emails promptly.
• Address patient questions regarding appointments, paperwork, and general clinic information.

Scheduling & Administrative Support

• Schedule, confirm, reschedule, and cancel appointments for providers and diagnostic services.
• Maintain accurate patient demographic and insurance information in the EHR.
• Coordinate referrals, authorizations, and follow-up appointments as needed.
• Collect co-pays and process payments according to clinic policy.

Clinic Coordination

• Communicate schedule changes with providers, clinical staff, and patients.
• Maintain an organized, welcoming reception area.
• Assist with administrative tasks including scanning, filing, and data entry.
• Support clinic policies, HIPAA compliance, and patient confidentiality standards.

Required Qualifications

• High school diploma or equivalent.
• Previous experience in a medical office, front desk, or administrative role preferred.
• Strong customer service and communication skills (verbal and written).
• Proficiency with scheduling systems, EHR platforms, and basic office software.
• Ability to multitask and remain calm in a fast-paced healthcare environment.

Skills & Competencies

• Professional, friendly, and patient-focused demeanor.
• Strong organizational and time-management skills.
• Attention to detail and accuracy in data entry.
• Team-oriented with a proactive approach to problem-solving.

Why Join Cortex TBI?

At Cortex TBI, you will have the opportunity to contribute to specialized neurological care in a collaborative clinical environment. Our focus on comprehensive evaluation, individualized treatment planning, and multidisciplinary coordination allows providers to play an important role in helping patients navigate recovery following brain injury.

If you are passionate about neurological health, enjoy complex clinical problem-solving, and want to make a meaningful difference in patients' lives, we encourage you to apply.