Customer Service Technician

Job Description And Duties This is an onsite opportunity to be part of a dynamic Lottery team working in a growing prize payment program to enhance the customer experience in the Sacramento County area! This position requires a current Program Technician exam. If you need to take the exam or if your score has expired, click here to gain list eligibility. This position is headquartered at the Sacramento District Office. This position is not eligible for telework. When choosing a state organization to work for, there are a lot of options. Why choose the California State Lottery? People Are Drawn To The Lottery Because We: Are an energetic, creative, and talented team Value diversity and inclusion in the workplace Empower team members to bring their knowledge, expertise, and innovation Recognize individual and team contributions Support the importance of work-life balance Invest in the professional development of our team members Are dedicated to preserving our environment by lowering our carbon footprint All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours for Personal Leave hours each month. For more details, please click here to visit the California Department of Human Resources (CalHR) website. You will find additional information about the job in the Duty Statement. Working Conditions Schedule: 8am to 5pm Monday through Friday Travel: n/a Other: n/a Minimum Requirements PROGRAM TECHNICIAN Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-536190 Position #(s): 358-221-9927-005, 358-221-9927-004 Working Title: Customer Service Technician Classification: PROGRAM TECHNICIAN Salary: $3,316.00 - $4,456.00 A # of Positions: 2 Work Location: Sacramento County Telework: In Office Job Type: Permanent, Full Time New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. Benefits Benefit information can be found on the CalHR website and the CalPERS website. Desirable Qualifications Work experience assisting the public either in-person or by phone. Ability to follow direction and adhere to written procedures, evaluate situations accurately and take effective action. Knowledge of modern office methods, equipment and procedures. Ability to prioritize and organize work and manage time effectively. Knowledge of basic computer skills and working with Microsoft Suites Application Bilingual capabilities are desired but NOT required Contact Information Human Resources Contact: Human Resources, JC-536190. View phone number on click.appcast.io. View email address on click.appcast.io. Hiring Unit Contact: Stacy Grays. View phone number on click.appcast.io. View email address on click.appcast.io. EEO Contact: Equal Employment Opportunity Office. View phone number on click.appcast.io. View email address on click.appcast.io. California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice). Position Location Sacramento District Office 4106 East Commerce Way Sacramento, CA 95834 Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. #J-18808-Ljbffr