Computer Repair Technician Tier 3 (Temp to Perm)

Job Description

Job Description

About PlanITROI 

Since 2001, PlanITROI has been a global leader in Reverse Logistics, IT Asset Disposition, Asset Recovery, Repair, Refurbishment, and Lifecycle Services for OEMs, retailers, enterprises, educational institutions, and businesses of all sizes. Today, we are building something bigger!

The world's greatest Repair and Refurbishment organization for ITAD and Lifecycle Services.

At the heart of our mission is our Center of Excellence in Youngsville, North Carolina, where returned, retired, and idle IT assets are refurbished and transformed into high-quality, certified technology solutions that extend product lifecycles, maximize value recovery, and make technology more affordable and accessible. 

The work we do gives computers, laptops, tablets, and other devices a second life, and gives businesses, students, families, and communities greater access to the technology they need.

Our clients trust us to protect their data, recover value from their retired IT assets, meet the highest compliance standards, and support the circular economy. But our mission goes beyond processing equipment. We are building a future-ready operation powered by quality, accountability, innovation, automation, training, and people who take pride in doing meaningful work. At PlanITROI, a retired device is not the end of the story. It can become someone's opportunity.

We are looking for teammates who want to be part of building the future!

Position Overview:

  PlanITROI is seeking a highly skilled Computer Repair Technician Tier 3 for a temp-to-perm position, with the potential for full-time conversion after a successful evaluation period. This senior-level role represents the highest technical tier within the repair department, responsible for expert diagnostics, advanced board-level repairs, workflow leadership, and supporting strategic decision-making related to asset recovery. This role is ideal for individuals with deep hardware expertise, strong problem-solving ability, and the leadership skills to guide and elevate the repair team.

Schedule: 7:30am to 4:00pm, Monday-Friday

Key Responsibilities:

• Diagnose complex or intermittent hardware failures
• Ability to repair AIOs, laptops, PCs, tablets, servers, smartphones, and Apple products at a production level of 20 to 25 units per day
• Perform advanced board-level or component-level repairs
• Oversee configuration standards and quality benchmarks
• Assist management with repair vs. liquidation decision strategy
• Train and coach Tier 1 and Tier 2 technicians
• Help establish repair standards, workflows, and cost-efficiency initiatives
• Monitor repair yield and recommend process improvements
• Ensure accurate inventory movement and ERP compliance
• Support high-priority client builds and custom configurations

Qualifications:

• 3+ years troubleshooting and performing repairs at a high production level on AIOs, laptops, PCs, smartphones, servers, and tablets
• Expert-level hardware diagnostics with the ability to identify, troubleshoot, and resolve complex or intermittent hardware failures
• Ability to perform advanced board-level and component-level repairs, including power circuitry, system boards, and micro-component replacements
• Strong knowledge of enterprise models and OEM part numbers to ensure the correct parts are ordered and the parts master stays accurate
• Strong proficiency across both the Apple and PC ecosystems, including enterprise-grade, high-value, and custom-configured devices
• Ability to oversee and maintain configuration standards, repair quality benchmarks, and technical accuracy across the repair workflow
• Skilled in supporting high-priority client builds, custom configurations, and specialized hardware setups
• Ability to evaluate asset condition, repair feasibility, and component-level cost-effectiveness
• Experience supporting leadership with technical insights that influence value-based disposition decisions
• Strong leadership and mentoring ability to train, coach, and support Tier 1 and Tier 2 repair technicians
• Ability to help establish repair standards, workflows, and SOP improvements
• Skilled at monitoring repair yield, diagnosing recurring failure patterns, and recommending process improvements
• Strong process-improvement mindset with the ability to identify inefficiencies and suggest workflow enhancements
• Strong documentation discipline to ensure accurate ERP compliance, repair notes, and inventory movement
• Ability to maintain a high-accuracy, high-quality output while supporting production throughput goals
• Strong organizational skills and ability to maintain a clean, efficient, and safe work area
• Ability to lift up to 50 lbs. and stand/walk for extended periods
• Ability to maintain a clean, organized, and safe repair workstation
• Reliability, punctuality, and a team-first attitude to support departmental goals

Upon conversion, PlanITROI offers a comprehensive benefits package, including health insurance, a 401(k) with company match, paid time off, and more. We are an Equal Opportunity Employer and value diversity at all levels of the organization.

Visit our websites for more information:

PlanITROI.com | NextraTech.com | BuyRefurbished.com