Associate Director of Clinical Services, Counseling & Psychological Services

Associate Director of Clinical Services, Counseling & Psychological Services Job no: 557839 Work type: Management (MPP) Location: Pomona Categories: MPP, Administrative, At-Will, Health Professionals, Full Time Job Classification : Administrator I Anticipated Hiring Range : $130,000 - $140,000 annually (Commensurate with skills and qualifications) Work Hours : Monday - Friday, 8am - 5pm, unless otherwise notified Recruitment Closing Date : Open until Filled Priority Consideration Date : June 26, 2026

THE DEPARTMENT

Counseling and Psychological Services (CAPS) is an organizational unit of the Student Inclusion and Belonging Cluster within the Division of Student Affairs. The unit strives for excellence in student services by adhering to the Values adopted by the Division (i.e., a Student-Centered Philosophy, integrity, Interconnectedness, Passion, Quality, and Richness of Diversity). In keeping with these Values, Counseling and Psychological Services provides a variety of mental health and outreach services to the University community at large. One of the department's primary goals is to enhance the psychosocial development and emotional well‑being of students, thus contributing to their retention and graduation from the University. In performing the duties and responsibilities of this position, the Associate Director should demonstrate attitudes, behaviors, and work ethic that exemplify the Divisional Values, in response to assisting students with mental health concerns.

DUTIES AND RESPONSIBILITIES

ADMINISTRATIVE DUTIES:

Interact closely with every level of departmental personnel in performing a wide range of duties; interact with virtually every constituency within the campus community (students, staff, faculty, administrators, parents) on a regular basis. Collaborate with CAPS Director, departmental staff, and/or members of the campus community in the implementation of clinical services, outreach programs, consultation, training, and crisis intervention. Address confidential and sensitive matters emanating from the department of Counseling and Psychological Services and other administrative offices, academic colleges, and/or student service units. Provide regular updates to the CAPS Director as needed and respond to other administrative requests that serve the department and campus community. Answer questions and respond to situations in which judgment, confidentiality, tact, discretion, knowledge, and diplomacy are critical, especially in response to crises, emergency services/hospitalizations, confidential documents/information, and in working with clientele in need of unique services. Demonstrate proficiency in interpersonal communication skills, public speaking, and in written communications. Make decisions based on sound reasoning and with confidence. Meet regularly with the CAPS Director (and/or upon request), regarding departmental operations and updates, budgetary and personnel matters, and/or clinical service delivery. Manage clinical case assignment and lead the clinical consultation meeting to ensure best treatment intervention practices are being used. As part of the department's Management Team, provide supervision and work with the department Dean in completing performance evaluations for professional counselors, administrative assistants, and post‑doctoral fellows. Assist in providing staff support and direction, promoting accountability, enforcing deadlines, and provide feedback related to ongoing performance. Provide and/or organize training sessions and professional development opportunities to promote collegiality, optimum and ethical performance, and teamwork. Empower staff to make independent decisions at appropriate operational levels. Assist the CAPS Director in responding to after‑hour emergencies throughout the calendar year (i.e., including summer). Serve as the Administrator in Charge upon request and in the absence of the Director; attend departmental, university‑wide, and community meetings; participate in professional development activities/training to enhance job performance; and facilitate professional development training seminars, and/or presentations as a means to contribute to staff development. In collaboration with the CAPS Director, ensure that staff (professional counselors, administrative support staff, and post‑doc fellows) are kept abreast of the laws and ethics pertaining to the delivery of clinical services and documentation. Maintain a working knowledge of legal and ethical guidelines, policies, procedures in the field of psychology in order to make accurate clinical decisions and referrals regarding treatment planning, consultation, case management and emergency services. Build strategic alliances with community mental health providers and private practitioners to facilitate off‑campus referrals. Responsible for ensuring the development, maintenance and revision of the department’s policy and procedures manual and community referrals list. In collaboration with the CAPS Director, oversee the development, management and quality of a comprehensive clinical training program designed to meet the supervision and training needs of post‑doc fellows, provide feedback to the screening and selection process of fellows, direct supervision (individual/group) to fellows, and verbal and written feedback in relationship to the fellows' performance, professional conduct, and clinical outcomes with clients. In collaboration with CAPS crisis and counseling staff, oversee the crisis and case management services and manage students in crisis and those whose behavioral difficulties impact the campus. Provide brief crisis sessions to students for re‑stabilization purpose. Provide limited crisis consultation and referrals for staff and faculty in crisis. Assist the CAPS Director in supervising administrative support staff to ensure a smooth execution of front desk procedures/protocol when assisting clients. Provide administrative support staff with training in effective clinical protocol when serving distressed clients and in managing clinical emergencies.

DIRECT CLINICAL SERVICE:

Conduct clinical assessment/intake evaluations; provide individual, couple, family or group counseling, crisis intervention, hospitalization and other emergency response. Utilize clinical conceptualization, treatment planning, and case management to facilitate clinical effectiveness. Provide mental health consultation and facilitate on and off campus referrals, as needed. Administer, interpret and report on psychological assessments/testing, as needed. Maintain/demonstrate a current command of knowledge in professional counseling theory, research, practice, legal and ethical guidelines, and CAPS policies and procedures. Employ a variety of therapeutic methods to effectively counsel clients with a full range of psychological issues. Utilize sound clinical judgment and apply methods appropriate to presenting problems and needs of clients. Demonstrate cultural sensitivity and competence addressing needs of diverse clients. Apply legal and ethical standards of the profession in executing clinical services. Utilize consultation opportunities for treatment

INDIRECT CLINICAL SERVICE:

Maintain records/case notes pertaining to client caseload and other service delivery. Apply legal and ethical standards of the profession in providing case management, documentation, and record keeping. Attend departmental meetings as scheduled, needed and/or as requested by the CAPS Director. Participate in other activities, as needed, to carry out CAPS services within the department and to relevant University constituencies, as determined and assigned by the CAPS Director, including taking on additional caseload, generating reports/documents, conducting research or special projects, committee work, and/or participating in campus events, student peer education programs, consultation services, workshops, training modules, and faculty/student orientation programs.

QUALIFICATIONS

Masters degree in a related field. And/Or the equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Licensed Psychologist; California license as a psychologist. Driver License, Valid and in State. At least 3 years of successful administrative experience in a university setting. Successful experience supervising, training and evaluating employees, and graduate level interns/trainees, resolving conflicts, and encouraging a diverse staff to work well together. Expertise and/or experience in crisis intervention and working with a broad range of presenting problems and constituencies. Experience working with data collection, needs assessment, mental health surveys, and outcome measures to assess service effectiveness and to promote quality improvement. Knowledge of and experience with student health and wellbeing models, accreditation standards, policies and procedures related to the health and wellbeing and student affairs in a higher education setting. Excellent oral and written communication skills, including demonstrated ability to make effective oral presentations, facilitate an open exchange of ideas, and write clear and concise notes, documents, and reports. Superior interpersonal skills and the ability to collaborate with and respond to multiple constituencies and make meaningful connections at all levels of an organization. Demonstrated ability to make independent decisions, exercise sound judgment, and to multi‑task and set priorities. Ability to counsel individuals utilizing professional therapy orientations, techniques, and strategies, while meeting the needs of a multicultural, multi‑gendered, and multi‑aged clientele; ability to respond to situations with knowledge and understanding of diversity issues and cultural factors. Knowledge of Electronic Medical Record Systems such as Point and Click.

PREFERRED EXPERIENCE

Knowledge of or ability to understand the role and functioning of University Counseling Centers; previous experience working in a University Counseling Center setting, Student Affairs, and/or in higher education. Background or experience working on Behavioral Intervention or Crisis Management Teams. Experience using information technology and conducting mental health outcome measures to assess effectiveness and promote continuous quality improvement. Strong fiscal and resource management skills, and experience planning and controlling a complex budget. Out of State Work The California State University (CSU) system is a network of twenty‑three public universities providing access to a quality education through the support of California taxpayers. The CSU Out‑of‑State Employment Policy prohibits hiring employees to perform CSU‑related work outside California. Equal Opportunity Statement Consistent with California law and federal civil rights laws, Cal Poly Pomona provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly Pomona complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209, and other applicable state and federal anti‑discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. Veteran Hiring As a federal contractor, Cal Poly Pomona complies with the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and requests priority referral of protected veterans for our job openings. #J-18808-Ljbffr The California State University