Ambulatory Service Representative III - Kelsey Seybold Clinic: The Vintage

Overview The Ambulatory Service Representative (ASR) III performs detailed job requirements of a financial reviewer, patient service representative, PBX operator, appointments clerk and/or medical records clerk. The ASR III will perform other duties as assigned by the site manager. Required Qualifications High School diploma or GED 2+ years medical office experience including face‑to‑face customer service, cash handling, patient registration, appointment scheduling, medical billing, and answering a multi‑line telephone system, or 1+ year KSC experience as an Ambulatory Service Representative II EMR experience Familiarity with medical terminology Fluent in English, verbal and written Proven solid computer skills and knowledge of Microsoft Office applications (MS Word, Excel, PowerPoint) and web/Internet Proven excellent customer service skills in person and over the telephone Preferred Qualifications 3+ years of working in a physician, hospital, or medical office environment 2+ years of insurance/managed care experience, including insurance verification and the ability to identify, communicate, and understand the differences among insurance plans (HMO, PPO, EPO, etc.) Epic experience Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking, and creativity when resolving customer issues Demonstrated ability to maintain strict confidentiality of all personal/health sensitive information Demonstrated ability to effectively handle challenging situations and balance multiple priorities Bilingual—English and Spanish communication skills (oral and written) Proven interpersonal skills required to interact with internal and external contacts in a courteous and patient‑focused manner Compensation & Benefits Pay for this role ranges from $20.38 to $36.44 per hour based on full‑time employment. In addition to salary, the position offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401(k) contribution (all benefits are subject to eligibility requirements). The company complies with all minimum wage laws as applicable. Equal Employment Opportunity OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Drug‑Free Workplace Candidates are required to pass a drug test before beginning employment. #J-18808-Ljbffr Texas Health Institute