Manager Comm & Load Mgmt. Programs

Power up a career with us. Our people are our greatest investments. 

Be the light to help us keep our customers connected. If you are interested in a career and not just a position, Tampa Electric is the place to be! Tampa Electric offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a friendly and professional work environment. We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company.

We’re honored to serve approximately 780,000 customers across West Central Florida and safely provide them with clean, affordable and reliable electricity. We’ve been doing it for more than 100 years, and there’s so much more ahead.

Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutions all while keeping top-notch customer service at the center of all we do. 

Tampa Electric is a subsidiary of Emera Inc., a family of energy companies which also includes TECO Peoples Gas and New Mexico Gas Company. Emera provides energy to residential and commercial customers in the United States, Canada, and the Caribbean, with career opportunities available in all of these locations.

POSITION CONCEPT

The Mgr Comm & Load Mgmt Programs is responsible for managing the development, implementation, and operations of Commercial programs and all Residential Load Management and Demand Side Management (DSM) programs. Interacts frequently and develops partnerships with internal departments to conceive, organize, and implement new and innovative programs and services. Ensures existing products and services are effectively managed and marketed. Responsible for providing leadership and advising the organization, creating an environment that promotes internal and external collaboration necessary to meet corporate objectives, departmental goals, and achieve Florida Public Service Commission (FPSC) approved DSM Plans. Provides team members with the resources, training, coaching and leadership.

PRIMARY DUTIES AND RESPONSIBILITIES

Customer-Centric Innovation

Manages execution of tactical initiatives for the Commercial programs and Residential load management programs to establish new and innovative customer partnerships, grow customer participation and increase customer satisfaction. Uses AI and AI-enabled systems to improve program efficiencies and the customer experience. Utilizes design-thinking innovation and methodologies for creating new customer offerings and adjusting current programs. Leads customer research initiatives to inform future product development and service enhancements, ensuring alignment with customer needs and evolving trends in the market.

Leadership

Leads a customer-focused, knowledgeable and empowered team capable of meeting the competitive challenges within their respective responsibilities. Fosters a collaborative, inclusive and diverse work environment. Responsible for management, direction, training, and development for the Commercial programs and Residential load management program teams.

Data Driven Decision Making

Utilizes data analytics and customer feedback to assess program effectiveness, identifies improvement areas, and adjust program offerings as necessary to drive higher engagement and operational efficiency. Coordinates the development and preparation of all quality standards for the Commercial programs and Residential load management programs. Oversees administrative aspects of these programs including customer enrollments, budget, and timely and accurate accounting. Tracks, documents and reports on key performance indicators including but not limited to customer participation levels and demand reductions for all load management programs. Coordinates the development of marketing campaigns to achieve customer participation to meet program goals and objectives.

Technology Integration and Scalability 

Responsible for technology software and hardware supporting Commercial programs and Residential Load Management Programs. Leads integration of Commercial and Load Management Programs with grid modernization initiatives, smart grid technologies, and enterprise-wide systems. Responsible for the Itron Intellisource system, including coordinating all activity related to maintenance, upgrades, testing and training to ensure proper administration of the company’s systems. Responsible for Itron vendor relationship. Initiates, manages and leads process reviews, special projects and teams to meet goals and objectives.

Regulatory and Policy Engagement 

Engages in policy development, particularly in the fast moving and evolving load management and DSM sectors. Advocate for regulatory changes that benefit our customers and align with the company’s long-term strategy. Ensures that expenses are prudent and recoverable and responds to Florida Public Service Commission (FPSC) interrogatories and miscellaneous requests while maintaining compliance with applicable Florida Administrative Code.

Customer Education, Outreach and Partnerships 

Develops partnerships and outreach programs that are aimed at increasing awareness and understanding Commercial and Residential Load Management programs, and the value they will bring to both participants and non-participants. Focuses on external and internal customers by building business relationships with suppliers, business partners, internal departments, and all other appropriate key stakeholders to foster long-term partnerships and to ensure successful execution of customer program strategies. Responsible for the contract negotiations and contract management with vendors supplying materials, services, and labor for Commercial and Residential Load Management programs. Supports and participates in trade shows, safety events, and conducts presentations to increase awareness of company programs, products and services. Evaluates, recommends and coordinates company sponsored events, hosting webinars, lunch-n-learn and other types of training events. Participate in local associations, boards and expos, as needed.

QUALIFICATIONS

Education

• Required:
  • Bachelor’s degree in Business, Engineering or other business-related field.
• Preferred:
  • Master’s degree in Business, Engineering or related field.

Licenses/Certifications:

• Required :
  • Valid driver’s license is required to travel both within and outside of the territory on company-related business.

Experience

• Required:
  • 6 years related experience in the utility, engineering, or business-related field .
• Preferred:
  • Experience in strategic planning, analytics, innovation, and transformation.

Supervisory Experience

• Required:
  • 3 years direct supervisory experience and/or experience leading teams.

Knowledge/Skills/Abilities (KSA)

• Required:
  • Demonstrated knowledge of tariff agreements and regulatory requirements for the accurate delivery of customer programs.
  • Technical understanding of hardware and software functionality to implement and maintain load management.
  • Knowledge of SAP, Intellisource, and other software or technologies supporting load management.
  • Proficiency with Microsoft Office including Word, Excel, PowerPoint, Teams, Project, and Copilot generative AI.
• Preferred:
  • Proficiency in business analytics and data management.
  • Experience working with local, County, City and State governments.

WORKING CONDITIONS:

Primarily in an office environment but does require field inspections to include working outdoors and in customer homes and businesses. Some extended after hours, weekend, and holiday work may be required.

PHYSICAL DEMANDS/REQUIREMENTS

Sitting at a computer/keyboard for long periods of time while in the office environment (85%); driving, walking, bending, stooping, and standing for long periods of time when in the field at customer sites. Must be able to work outdoors during sun, rain, and sometimes inclement weather 

#LI-SAC

TECO offers a competitive Benefits package!!

Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!

STORM DUTY REQUIREMENTS....Please make sure to read below!!! Responding to storms will be considered a condition of employment.

TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.

TECO Energy is proud to be an Equal Opportunity Employer.

TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.

Pay Transparency Non-Discrimination Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

ADA policy

It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.

Application accommodations

Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.

Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.