Computer Technology Support Analyst 2026-02171

Computer Technology Support AnalystWorking for the State of Wyoming means more than a job — it's a stable, rewarding career that lets you make a difference while enjoying a great quality of life. Employees enjoy:Comprehensive health coverage – medical, dental, and vision plans for you and your familyVoluntary Benefits – including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accountsMultiple retirement options – including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial securityGenerous paid leave and flexible schedules – vacation, sick leave, paid FMLA and 9 paid holidays each yearPublic Service Loan Forgiveness eligibility – for those with qualifying student loansTraining and professional development – to support your career growth and advancementEmployee Assistance Program – Includes paid short-term counseling, legal, financial and work-life benefits and select employee discountsWellness Program – Earn paid time off and incentives by focusing on your personal healthKnow your full value. Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like.Explore your total compensation: FOR THE GREATEST STATE IN THE NATION – Wyoming offers a lifestyle you can't find anywhere else — wide-open spaces, clean air, friendly communities, year-round recreation, and no state income tax.The Computer Technology Support Analyst serves as a senior technical resource, providing advanced Tier II technical support to ensure customer satisfaction and timeliness to customers located in their assigned agency. The position serves as a Subject Matter Expert (SME) to provide technical expertise in troubleshooting information systems, determining the best course of action, and identifying the resources required to restore optimal performance.This role supports the stability, security, and availability of state technology services by diagnosing and resolving advanced and complex technical issues and by managing incidents and service requests through established IT Service Management (ITSM) processes, leveraging increased technical proficiency, judgment, and problem-solving skills.As an SME, this role assists junior technicians in hardware deployments and replacements in accordance with established procedures. This position works collaboratively with technical teams, escalates issues appropriately, and ensures accurate documentation and customer communication in accordance with state standards and policies.This position works with other senior technicians on complex problems and completes projects both internally and for State agencies.Preference may be given to those with experience in providing customer service/support in an IT setting. Preference may be given to those with experience in supporting and managing kiosk computers and kiosk software. Preference may be given to those with experience with audio/visual, including experience with meeting room hardware and software. Preference may be given to those with experience in IT Asset Management, deployment, and lifecycle. Preference may be given to those with experience in troubleshooting network/device/application issues. Preference may be given to those with prior State of Wyoming government employment and experience.Education: Bachelor's Degree (typically in Computer Technology) Experience: 0-3 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Computer Technology Support Specialist II OR Education & Experience Substitution: 4-6 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Computer Technology Support Specialist II Certificates, Licenses, Registrations: None