Breakfast Host/Hostess

Join Our Team at Home2 Suites

The Breakfast Attendant/Host is responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assists the servers in providing attentive, courteous, and efficient service to guests throughout their dining experience. He/she is also responsible for assisting the cashier in the collection of payment for all guest transactions.

Education & Experience: • High school diploma or equivalent and/or experience in a hotel or a related field preferred.

Physical Requirements: • Flexible and long hours sometimes required. • Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. • Ability to stand during entire shift.

Mental Requirements: • Must be able to convey information and ideas clearly. • Must be able to evaluate and select among alternative courses of action quickly and accurately. • Must work well in stressful, high-pressure situations, including ability to handle guest objections and disputes to satisfactory results. • Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. • Must maintain composure and objectivity under pressure. • Must be effective in handling problems in the workplace, including, preventing, identifying, and solving problems as necessary. • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need. • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. • Must be able to work and understand financial information and data, and basic arithmetic functions.

Essential: • Approach all encounters with guests and employees in a friendly, service-oriented manner. • Maintain regular attendance in compliance with Everwood Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel. • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. • Always comply with Everwood Hospitality Service standards and regulations to encourage safe and efficient hotel operations. • Always maintain a warm and friendly demeanor. • Employees must always be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees. • Greet and seat guests at appropriate tables in a timely manner. • Be attentive of guests' needs, assist in providing a pleasant dining experience. • Assist cashier in collection of money or credit cards from guests and servers as needed. • Know how to prepare cashier report at the end of a shift. • Pay out servers' and service attendants' tips if appropriate. • Know how to properly take reservations for outlets. • Ensure quality control of menus regarding cleanliness and appearance. • Perform opening and closing duties according to established side work checklist. • Ability to answer the telephone according to standards. • Have a complete knowledge of standards of service for receiving a room service order. • Have a thorough knowledge of menus and current specials in all applicable departments.

Marginal: • Assist servers and cashiers in the servicing of guests as needed. • Know and understand the state liquor laws. • Attend meetings/training as required by management. • Perform other duties as requested by management.